Customer Service Technical Support

Ekta

+1-548-***-**** **********@*****.***

Professional Summary

Detail-oriented and dependable professional with over four years of experience in customer service, technical support, and administrative roles. Skilled in communication, problem-solving, and team collaboration. Proficient in various software applications, with a strong ability to adapt to new systems. Seeking a full-time position where my skills can contribute to organizational success.

Core Competencies

Customer Service: Expertise in managing customer inquiries, resolving issues, and maintaining high satisfaction levels.

Technical Support: Experienced in providing technical support and troubleshooting across various platforms.

Administrative Skills: Proficient in lab administration, data entry, documentation, and task management.

Software Proficiency: Microsoft Office Suite (Word, Excel, Outlook, Teams), Universal Software, inventory control systems.

Team Collaboration: Strong team player with a collaborative approach to problem-solving.

Time Management: Ability to prioritize tasks and manage time effectively in fast-paced environments.

Sales & Business Development: Proven track record in exceeding sales targets and driving business growth.

Professional Experience

Manager/Baker

The Local Eatery, Cambridge, ON

May 2023 - December 2023

Managed customer inquiries and concerns, contributing to high satisfaction and repeat business.

Trained and led staff, ensuring compliance with health and safety regulations.

Exceeded sales targets through effective customer engagement and sales strategies.

Senior Associate Technical Support

Tech Mahindra, Chandigarh, India

April 2022 - December 2022

Provided technical support to business clients, maintaining strong relationships and resolving issues promptly.

Adapted to a fast-paced environment, meeting tight deadlines with a solution-focused approach.

Customer Support Specialist

Teleperformance, Chandigarh, India

July 2021 - April 2022

Managed billing errors and customer concerns, ensuring a positive customer experience.

Facilitated Apple product sales by providing detailed information and addressing customer inquiries.

Business Development Executive

Salady Seven, Chandigarh, India

February 2020 - March 2021

Drove revenue growth through strategic sales initiatives and long-term client relationship management.

Organized and conducted sales demonstrations, effectively showcasing products and services.

Lab Assistant (Research Internship)

Punjab University, Chandigarh, India

January 2020 - May 2020

Assisted in lab chart preparation and documentation for lab procedures.

Managed data entry and record-keeping, ensuring compliance with protocols.

Education

Postgraduate Diploma in Project Management

Fleming College, Toronto, ON

Postgraduate Diploma in Financial Planning Services

Conestoga College, Kitchener, ON

Bachelor’s in Science (Biotechnology, Hons)

Punjab University, Chandigarh, India

Certifications

Molecular Biology Techniques: Hands-on training on DNA isolation, PAGE, AGE, Bioinformatics, DNA analysis (Indian Biosciences, 2019).

Lab Safety Training (Punjab University, 2020).

Languages

English: Fluent

Availability

Flexible schedule, available for various shifts and responsibilities.

Additional Information

Dependable, organized, and reliable with strong communication skills.

Professional experience spans healthcare, customer service, and project management.

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