Quality Assurance Tester
Resume:
Mark C. Medellin
Austin, Texas 78759
****.********@*****.***
Objective Experienced Software Quality Assurance Tester with 15 years experience in manual detecting testing and resolving software defects. Skilled in various program testing techniques and current QA methodologies looking for a similar position.
Education Graduate from Southwest Texas State University with a BBA. In Marketing Courses Include Marketing Statistics, Management, Research, and Techniques, and Promotional Strategy.
Professional Experience
2015-Present Community Care Austin, Texas
Senior Phone Representative
•Responsible for the incoming calls of 18 different clinics using Epic software.
•Enrolling Patients in the proper clinics using the Epic System
•Requesting medication from providers
•Providing, patient communications support
•Reporting data duplication and facilitating the integration of duplicate records
2000-2015 Charles Schwab/The 401k Company Austin, Texas
Senior Quality Assurance Specialist
•Writing software documentation to ensure technical accuracy, compliance, or completeness or to mitigate risks.
•Test and monitor end to end process performance to ensure efficient and defect free operation
•Develop or specify standards, methods, or procedures to determine product quality
•Provide feedback and recommendations to developers on usability and functionality.
•Document software defects and reporting defects to software developers.
Technical Skills
Web testing (Cold Fusion & HTML) Windows operating system
Writing Test Plans and reports Microsoft office
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