Customer Service

]ohanna Cruz

Miami,FL

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78G567-3W

Summary

Professional experience in administrative management, human and executive

assistance managing the good performance of the team to meet the objectives and

demands in customer services among others.

Experience

Executive and Office Assigtant

Mived - Dominican Republic

11/2020-09/2023

Within my assignments I oversaw the director's agenda, scheduling visits,

meetings, and appoinknents, receiving personalities, writing letters, mails and

others. I was liaison with the main office of all departments and collaborated with

human resources in the planning of trainings.

Service Officer

Banco Leon - Dominican Republic

02/2012-W/201,5

My function was to receive customer and [urnage their transactions, claims and

opening of product or services required. Give service via telephone and answer

their questions or doubts.

Skills

Customer service, time management, communication skills, Microsoft office

program, documentation review, leadership, guest services, bilingual (English

and Spanish)

Education

Bachelols degree Business Administration

Pucmm - Santiago (Dominican Republic)

07/2005

Master/s in human resources management and business leadership

Pucmm - Santiago (Dominican Republic)

0?/2ore

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