Banking Operations Financial Services
Resume:
FLORENCE SPELZHAUSEN
**** *. ******* *** *****, Germantown, TN 38139
910-***-**** *****@****.***
PROFESSIONAL EXPERIENCE
Senior Specialist, Banking Operations & Loss Prevention, Charles Schwab, Inc. Remote Team 2016—2024
Maintained a high level of efficiency and accuracy in all areas of Banking Operations, including handling a wide range and complex financial transactions including international wires, ACH transfers and Zelle.
Handled 20-30 calls per day, including escalations, regarding financial transactions, financial exploitation, fraud, procedures and navigation of the Schwab app and website.
Recognized as a Key Contributor for creating and managing a comprehensive training program for Banking Operations associates, as well as producing interactive training materials.
Displayed strong analytical skills by identifying and limiting fraud schemes and money laundering in accordance with departmental procedures and Federal Regulations.
Demonstrated flexibility and the ability to pivot between roles and make decisions under pressure in a deadline-driven environment.
Registered Agent Specialist for Corporate Services, National Corporate Research, Ltd., Dover, DE, 2013-2016
Developed training tools for employees on calculating Delaware taxes, various annual report procedures for each state and operational best practices/protocol to optimize productivity.
Assisted clients with avoiding penalties and remaining compliant with Delaware statutes by implementing an automated corporate tax delivery electronic system to mitigate regulatory risks.
Managed account information for 100K+ clients while serving as point of contact to navigate Delaware corporate tax laws and state compliance matters and resolve inquiries and discrepancies.
Strengthened traceability by reviewing and analyzing client contracts, corporate entity filings and jurisdictional information to sustain client data management system accuracy and improve data/information sharing and retrieval.
Contact this candidate