Customer Service Representative

EBRAM ZAKAREYA

Customer Service Representative- Sales Represntative

+201********* *****.********@*******.***

www.linkedin.com/in/ebram-zakareya-652183247 Egypt SUMMARY

This is Ebram,,I have a solid background with customer care service as I worked with Optimum before, as well as I used to work with banks before assisting clients with their bank accounts, tracking transactions and checking invoices. I worked a couple of good online jobs before but I still aim high and I'm looking forward to gain better opportunities because some of my goals are starting my own business, and making sure to have enough of what it takes to marry my fiancee. EXPERIENCE

Customer Service Representative 02/2023 - 10/2023

Green Dot Bank remotely

i worked as a customer service rep for the green dot bank remotely from Egypt. I helped customers if their is any issues with there transactions or there bank accounts. i also was calling the customers for sailing them credit cards and gift cards My customer satisfaction score was 4/5

My quality score is 100%

Technical Support 10/2023 - 05/2024

Optimum remotely

i worked as a customer support for optimum account remotely in Egypt. I helped the customers if their is issue with there internet or there modems in the same account i worked with the B2B for 6 month My customer satisfaction score was 8/10

My quality score is 100%

Independent Travel Manager 06/2024 - 07/2024

ASAP Tickets remotely

LANGUAGES

English Proficient Arabic Native

ACHIEVEMENTS

Customer Satisfaction

Champion

Boosted customer satisfaction by

15% through implementing a new

feedback loop

Innovative Solutions Provider

Successfully launched a project to

enhance the lost luggage claim

process, recovering numerous items

for our customers.

SKILLS

Customer Service Tool / Technology

Microsoft Office Tool / Technology

Safety Compliance

PASSIONS

World Travel

Passionate about exploring new

cultures and connecting with

diverse communities through travel.

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I worked as an independent travel manager for ASAP Tickets, where I sold 2 to 4 tickets per day and followed up with customers who had purchased tickets.

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