Information Technology Technical Support

RESUME

Meshack Kiptum

E-mail: *****************@*****.***

LinkedIn: https://www.linkedin.com/in/meshack-kiptum-a9477b233/ 1031 Cascade Circle, Rockledge Florida

United States

PROFESSIONAL SUMMARY

Experienced Information Technology Professional with over 3 years of expertise in delivering technical support across diverse environments. Skilled in troubleshooting hardware and software issues, installing and configuring Windows Server, designing and configuring networks, and managing virtual machines. Proficient in UI/UX design and Office 365. Demonstrates a strong ability to resolve issues within SLA timelines while providing exceptional customer service Known for collaborating effectively with cross-functional teams to deliver high-quality solutions that align with business objectives.

PROFESSIONAL EXPERIENCE

• Installation and Configuration of Windows Server

• Microsoft office 365 Administration.

• Installation and configuration of Local Area Network and Hardware devices (Switches, Patch codes, Patch Panel, Wireless Access Points).

• Installation of System Applications (Kaspersky, Adobe Reader, Qpulse, Sophos Client).

• User account management in the Active Directory Domain Controller.

• Installation and configuration of windows operating system.

• Resolving internet connectivity issues through troubleshooting.

• End user Computer Software and Hardware Support.

• IP phones Setup.

• Computer Hardware Repair and Maintenance.

• Maintain security of network and computer system by installing and configuring Sophos client and Kaspersky endpoint security

• Adding new staff to Biometric Door Access system.

• Setting up a network printer.

WATER SECTOR TRUST FUND

Senior ICT Assistant

Nairobi, Kenya

Dec 2021 – July 2024

• End user Computer Software Hardware and Software Support.

• Computer Hardware Repair and Maintenance.

• Creating new user domain accounts in the Active Directory as well as resetting forgotten passwords.

• Installation and configuration of windows operating system.

• Network Troubleshooting.

• Database skills using MySQL.

• IP phones setup.

• Graphic Design.

• UI/UX design.

• Microsoft Office 365 Administration.

• Maintain inventory of ICT Equipment.

• Maintenance and use of Service Desk ensuring all calls are logged with an understanding of priority and business impact, communicating current status of any call escalations with all members of the team and key users.

• Digitalized law courts data using Case Tracking System (CTS).

• Computer Hardware Repair and maintenance.

• Network troubleshooting

• End user computer support.

• Installation and configuration of windows operating system.

• Web design and development, using HTML, CSS, PHP and content management system-WordPress. IT Support Assist. Jan 2021 – Nov 2021

ICT AUTHORITY Nairobi, Kenya

IT Support and Data Verification May 2019 – September 2019 JUDICIARY OF KENYA Eldoret, Kenya

ACADEMIC BACKGROUND

BSc. Information Technology

Second class (Upper Division)

Kisii University

Sep 2016 to Dec 2020

Kenya Certificate of Secondary Education Chebara High School Feb 2012 to Nov 2015

(KCSE) B+ (Plus)

Kenya Certificate of Primary Education Elgeyo Sawmills Primary School Feb 2002 to Nov 2011

(KCPE) B+ (Plus)

TRAININGS, CERTIFICATIONS, TECHNICAL SKILLS AND COMPETENCIES Trainings

Body/Institution

Year

Year

AWS Certified Cloud Practitioner Amazon Web Services 2023 System Administration & IT

Infrastructure.

Google 2022

Routing Switching & Wireless

Essentials

Cisco 2022

Google IT Support Google 2022

Oracle Cloud Infrastructure

(OCI).

Oracle 2022

Technical Support Fundamentals Google 2022

Foundation of user experience

(UX) Design

Google 2022

Bits and Bytes of Computer

Networking

Google 2022

Enterprise Network, Security &

Automation.

Cisco

2022

Cyberops Associate Cisco 2021

Defence against the Digital Dark

Arts.

Google 2021

Project Management Using Prince2 Learnovate Technologies Ltd 2021 Technical Skills:

• Installation and configuration of Local Area Network and Hardware devices (Switches, Patch codes, Patch Panel).

• Creating a Virtual Private Cloud (VPC) in AWS cloud.

• Spinning an Amazon Elastic Compute Cloud (EC2) in AWS.

• Installation and Configuration of Windows Server.

• Microsoft office 365 Administration.

• Graphic Design.

• UI/UX design using Figma.

• Installation of Client Applications (Kaspersky, Adobe Reader, Qpulse, Sophos Client, AREN, SAP.).

• Computer Hardware Repair and Maintenance.

• Creating new user domain accounts in the Active Directory as well as resetting forgotten passwords.

• Installation and configuration of windows operating system.

• Network Troubleshooting.

• End user Computer Software Hardware and Software Support.

• Network Printer Installation & Configuration.

REFEREES

Bernard Njenga

Manager, ICT

Water Sector Trust Fund

*******.******@*********.**.**

Ombwayo Michael

CEO, Eujim Solutions

***@**************.**.**

Sammy Chesongol

Principal, Human Resource Officer

Water Sector Trust Fund

*****.*********@*********.**.**

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