Customer Service Representative
Resume:
TINISHA MORELAND
Katy, TX *****
***************@*****.***
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing volumes of error-free transactions. Detail-oriented team with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. m highp r c playero Work Experience
CSR - Customer Service Representative
Coast Professional, Inc.-West Monroe, LA
October 2023 to Present
Assist borrowers with Financial Aid
Bank Teller
Regions Bank-West Monroe, LA
May 2020 to May 2023
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow. customer inquiries regarding balances, transaction history, services charges, and interest rates. Processed customer transactions promptly, minimizing wait times. n Answeredt e accountn t Disbursed cash and checks accurately while maintaining security of cash drawers. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
CSR
Lumens-Monroe, LA
May 2012 to May 2023
Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Education
Bachelor Of Arts in Business Administration
Colorado Technical University - Colorado Springs, CO, US May 2022
Skills
• Balance Verification and Reading Comprehension
Reconciliation Deposit and Withdrawal Management
Transaction Processing Mobile Banking
Accounting Softwares
Money Transfer Systems
• Financial Services
• Account Management
• Financial Report Writing
• Microsoft Office
• Accounts Receivable
• Office Management
• Financial Analysis
• Accounting
• Accounting software
• Financial report writing
• Accounts payable
• Financial analysis
• Accounts receivable
• Bookkeeping
• Clerical experience
• Salesforce
• Mac OS
• Computer skills
• Communication skills
• Customer service
• Phone etiquette
• Data entry
• Call center
• English
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Outside sales
• Direct sales
• B2B sales
Certifications and Licenses
Certified Payroll Professional
Fundamental Payroll Certification
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