Claims Adjuster Customer Service
Resume:
Tameka Love
Katy, TX *****
*******@***.***
Organized, results-oriented professional seeks a position of a Independent Claims Adjuster where my experience will support growth of client base through detailed assessment of claims, collaboration, and effective communications in furthering the corporations goals. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Independent Claims Adjuster
CRU Group-Hurst, TX
September 2022 to September 2023
• Evaluated insurance policies and analyzed damages to determine insurance company.
• Review supplements and photos, supporting documents, invoices for compliance with state guidelines.
• Investigate losses, evaluate liability and damages, and identify subrogation fraud potential.
• Advise insured and appropriate staff persons of file status.
• Settling Total Loss claims and property damage claims. Independent Claims Adjuster
Mid America-Mobile, AL
September 2021 to May 2022
• Verified insurance claims and determined fair amount for settlement.
• Establishing liability claims.
• Answered customer questions regarding deductibles.
• Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
• Examined claims and other documents to determined insurance coverage. Independent Claims Adjuster
One Call Claims-Mobile, AL
August 2019 to April 2021
• Handled escalated complaints and order issues to find solutions via phone, email, or letter.
• Responded to customer feedback on agents and customer service experience and utilized social media to manage customer complaints and praise.
• Analyzed data and statistics to compile reports of overall customer satisfaction.
• Coordinated product exchanges and returns and ensured timely refunds.
• Worked in collaboration with upper management to establish new customer service initiatives. Independent Claims Adjuster
CNC-Mobile, AL
August 2015 to May 2019
• Review estimates and photos in the Audit Queue for compliance to specific state department of insurance regulations, manufacturers requirements and required collision repair procedures.
• Review supplements and photos, supporting documents, invoices for compliance with state guidelines.
• Investigate losses, evaluate liability and damages, and identify subrogation fraud potential.
• Advise insured and appropriate staff persons of file status.
• Settling Total Loss claims and property damage claims. Education
Certificate
Virginia Community College - Mobile, AL
January 2009 to January 2011
Skills
• ECS, Total Loss, Virtual Claims, File Reviewer, PA/Attorney handler, Symbility, Xactimate, Xactanalysis (8 years)
• Microsoft Office
• Team Building
• Excel
• Inventory
• Marketing
• Communication skills
• Organizational skills
• Time management
• Negotiation
Contact this candidate