Customer Service Shift Manager
Resume:
Kiah Fischer
*************@*****.***
Summary
A responsible professional that possesses a strong background in customer service and suggestive selling. Excellent organizational, time management and people skills with the ability to communicate effectively to resolve problems.
Professional Experience
Medical City Hospital
Health Unit Coordinator (emergency department)
05/2022-Current
●Updated databases with patient information
●Collaborated with medical and non-medical staff
●Ordered supplies
●Entered patient admission, transfers, and discharges
●Communicated with patients, guests, and staff
●Answered phone calls
●Faxed, copied, and printed patient documents
Stephenville City Hall
Customer Service Intern (Water Department) 03/2021- 05/2022
●Assisted and responded to customer issues, problems, and complaints.
●Stocked supplies
●Sorted and sent mail
●Answered phone calls
●Worked face to face and over the phone with customers.
●Processed payments and balanced cash drawer daily.
●Operated computers, photocopier, fax machine.
●Ability to work Microsoft, excel, and PowerPoint.
McDonald’s
Shift Manager 06/2015– 11/2020
Responsible for running a profitable restaurant while meeting McDonald’s critical customer standards of quality, service, and cleanliness. Positions held during tenure: Crew member, crew trainer, guest experience leader, manager trainee, and shift manager.
●Greeted customers, operated a cash register, and took orders to keep the flow of traffic moving.
●Efficiently ran the drive thru window to ensure orders got out timely.
●Cooked and prepared all menu items in a timely manner.
●Motivated crew, served customers, and kept the restaurant clean and organized.
●Enforced food safety rules and guidelines while creating a safe working environment.
●Monitored and managed employee performances.
●Promoted exceptional customer service
●Communicated with guests when they enter and while ordering different menu options.
●Planned for each shift
●Monitored the performance of crew for each shift.
●Took action to ensure the team is meeting McDonald’s standards.
●Monitored safety, security, and profits
Dauntless Marketing
Entry level 11/2019-12/2019 (Seasonal)
●Performed data analysis
●Sold products and services for DirecTV, Sprint, and Verizon Wireless.
●Provided customer service
●Met department goals for sales
Hill College
Office Assistant
08/2017– 05/2019
● Prepared and edited letters, reports, memos, and emails.
●Strong keyboarding skills, working knowledge of Microsoft, excel, and PowerPoint.
●Working knowledge of basic office equipment, such as the fax machine and copy machine.
●Ability to communicate and work well with a diverse staff.
●Greeted students in person and over the phone.
●Worked with confidential information.
●Provided accurate and timely responses to students for financial and advising needs.
●Sorted and distributed mail.
●Ran office errands as needed.
●Solved Conflicts Education
Education
Burleson Centennial high school Diploma 2017
Hill College Associates in Liberal Arts 2019
Tarleton State University
Bachelors in Communications 2022
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