Customer Service Quality Assurance
Resume:
FAITH
STEPP
faithleestepp***@gm
ail.com
Mesa, AZ 85207
Bold Profile
Proven leader and adept communicator. Significantly enhanced team performance through effective
training and mentorship. Skilled in customer service, quality assurance, and adaptability, ensuring high standards of cleanliness and client satisfaction with an approach that consistently fosters continuous
improvement and seamless team integration.
Enthusiastically pursuing opportunities to add
immediate value to a growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with
skills for multitasking and managing time well.
PROFESSIONAL SUMMARY
Flynn's Construction - House Cleaner
Mesa, AZ • 07/2023 - Current
Medical Leave
Mesa, AZ • 11/2020 - 07/2023
Popeye's® Louisiana Kitchen - Shift Manager
Mesa, AZ • 02/2018 - 11/2020
WORK HISTORY
Disinfect bathrooms to keep facilities sanitary and clean.
•
• Create spotless surfaces by dusting, sweeping.
Mop hardwood, laminate, ceramic, vinyl, glass and
wood surfaces.
•
Maintain a safe working environment through
proper use of cleaning products and equipment.
•
Develop strong relationships with clients through
consistent high-quality service and friendly
interactions.
•
Vacuumed rugs and carpeted areas in offices,
lobbies, and corridors.
•
• Maternity Leave
Handled 1.5 years of escalated customer issues
effectively, demonstrating strong problem-solving
•
SKILLS
• Customer Service
• Quality Assurance
• Payment Collection
• Teamwork
Excellent oral and
written communication
•
• Task Prioritization
Adaptability and
Flexibility
•
• Database entry
Scheduling and calendar
management
•
• Telephone Etiquette
Time management
abilities
•
Continuous
Improvement
•
Grad Solutions
Mesa, AZ • 04/2021
GED
EDUCATION
skills while upholding company values and
standards.
Trained new employees on company policies,
procedures, and job responsibilities, ensuring
seamless integration into the team.
•
Trained and mentored new employees for about 3
yearto maximize team performance.
•
Improved overall team performance by effectively
delegating tasks and providing clear instructions.
•
Contact this candidate