Service Representative Customer

Medi Alex N. Muanza

Fort Worth, TX ***** **************@*****.*** 817-***-****

Career Objective

Seeking a position in which my communication and problem-solving skills can be useful in serving customers.

Professional Summary

•Self-driven customer service representative with over 2+ years of experience.

•Committed to maintaining professional relationships to increase profitability and drive business results.

•Detailed oriented and able to adapt, learn, collaborate, and operate in team-driven and diverse environments.

•Capable to adapt, learn, collaborate, and operate in team-driven and diverse environments.

•Computer Skills: Microsoft Office 365, Google Workspace, Team Viewer, Zuora, Salesforce, Procurement, Zendesk, EA logistics, Ringtone, GCSS-Army

•Trilingual (English & French & Lingala.)

EDUCATION Tarrant County Community College Expected Graduation: Fall 2024

Associate of Arts

Haltom High School Graduation Date: May 2016

High School Diploma

Army Logistics School May 2022 Automated Logistical Specialist

EXPERIENCE

CTDI June 2022 – September 2023 Quench – Pennsylvania

Acted as the first point of contact and set appointments for prospective clients

Assisted internal staff with clinical and administrative needs to maximize efficiency and team productivity.

Assigned work and inventory to worker also tracking and scheduling appointment to customer.

Customer Clerk operation April 2019 – December 2021

Carvana - Fort Worth, TX

•Responsible for facilitating and coordinating the delivery of purchased vehicles to customers.

•Frequently interact with customers in person, by phone, email, and text.

•Promptly respond to customer requests and assist customers to resolve issues and complaints.

•Accurately complete customer paperwork.

Assurant Sep 2023 – April 2024

Insurance Tracking Customer Care

•Resolve Customer Loan information.

•Utilized active Listening and communication skills to address customer inquiries and escalates issues to Supervisor.

•Change dates of deficiencies, effective dates, and policy number changes

•Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

MILITARY SERVICE__

United States Army September 202 – Present

Rank: Private Second Class

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