Customer Service Social Media

BELLA BANK

www.linkedin.com/in/bellabank *****@*******.**.*** 661-***-****

EDUCATION

The University of Alabama

Tuscaloosa, Alabama

Bachelor of Marketing Culverhouse College of Business GPA: 3.8/4.0

Dean’s List

May 2024

Relevant Coursework: Consumer Behavior (MKT 313), Personal Selling (MKT 337), Strategic Marketing (MKT 487), Digital and Social Media Marketing (MKT 440) WORK EXPERIENCE

Hort Elementary

Bakersfield, California

Teacher Volunteer

Fall 2020 - Spring 2023

● Demonstrated excellent customer service by building positive relationships and fostering an environment of open communication and interest of discovery for students and staff

● Developed strong public speaking and presentation skills, conveying information effectively to groups of up to 50 people

● Trained in emergency response protocols focused on inclusivity, demonstrating the ability to remain calm and effective under pressure, and ensuring the safety and comfort of all individuals Volunteer Experience

Tuscaloosa Metro Animal Shelter, Temporary Emergency Services, USTA Ball Kid, Stockdale Country Club Soccer Administrator, Fun Fest Volunteer

● Engaged in multiple roles requiring adaptability, team-work, and high-stress management, crucial for emergency situations and customer service excellence Project Work

Organizational Theory and Behavior (GBA 300), Spring 2023 Class Project, The University of Alabama, Tuscaloosa, AL

● Researched 4 companies’ financial reports to determine profitability and marketability

● Strategized with 6 team members to compose final report and recommendations utilizing Excel and PowerPoint

● Strengthened public speaking skills by presenting material to 50 peers in a business environment SKILLS & INTERESTS

Technical Skills: Proficient in Microsoft Office Suite, Adobe, PowerPoint, Canva, Excel Certified Interpersonal Skills: Exceptional communication, customer service excellence, conflict resolution Languages: English, Fluent

Special interests: Travel, Cross-Cultural Engagement, Fitness, Health and Security

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