Customer Service Agent
Resume:
Misty Walter
Customer Service Agent
Contact
I am a dedicated customer service agent with a passion for helping others and a commitment to delivering exceptional service. With over 20 years of experience in the industry, I thrive on the challenges and rewards of assisting customers from diverse backgrounds.
***********@*****.***
Fort Collins, Colorado
Education
IBMC
Associates Degree, Medical Billing and Coding
2006
Experience
REMOTE CUSTOMER SERVICE REPRESENTATIVE OTTERBOX
Feb 2023 – Jul 2023
Assisted consumers nationwide with submitting orders for warranty replacement products as well as new purchases, queried our ordering system for consumer order information, set up returns and tracked packages, replied to online inquiries for both the Americas and Europe, Middle East and Africa consumer markets
REMOTE SERVICE AND REPAYMENT CENTER ADVISOR NELNET
Aug 2021 – Jan 2023
Assisted student loan borrowers nationwide with the management of their repayment plans, provided educated guidance on the repayment options of student loans, instructed borrowers in where to find the applications for various programs regarding repayment plans, loan forgiveness and loan discharge, guided borrowers through troubleshooting for access to their online account log in/creation, set up ach payments and processed debit account transactions
T-MOBILE CONSUMER SALES AGENT, WEB AND TELE-SALES SUPPORT SPECIALIST CENTER PARTNERS
Jun 2009 – Oct 2011
Assisted new and existing consumers nationwide in establishing lines of cellular telephone service, tracked down packages and advised customers of delivery expectations, coordinated product returns
Skills
Data Entry
Customer Support
Computer Operation
Phone Etiquette
Resolution Expert
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