Office Assistant

Toshia Giardinelli

Medical Office Assistant

North Hollywood, California, United 661-***-****

******.****.*@*****.***

SUMMARY

Versatile and dedicated professional with a proven track record in customer service, healthcare, and e-commerce. Successfully managed multiple online retail shops as an E-commerce Retail Store Owner, ensuring top-tier customer satisfaction and precise logistics. Seasoned Sleep Technician and Medical Assistant with expertise in conducting precise sleep studies and delivering exemplary patient care. Recently, excelled as a top tier Shopper and Delivery Person for Instacart, honing organizational skills and attention to detail. Versatile across roles, including Medical Office Assistance, Receptionist, and Sales Associate. Holds a Certificate in Medical Assisting, Certified as a Caregiver, and a State Board of California Esthetician License. Committed to enhancing client, patient, and customer experiences through a compassionate, friendly, and highly dedicated approach. WORK EXPERIENCE

February 2020-2023

Personal Shopper & Delivery

Instacart

California, United States

-Efficiently navigate assigned grocery stores to fulfill customer orders.

-Select and inspect products, ensuring quality and accuracy in accordance with customer preferences.

-Maintain clear communication with customers to address any product substitutions or modifications.

-Safely and timely deliver orders to customers' doorsteps, providing a positive and professional interaction.

-Utilize the Instacart platform and technology to manage orders, track deliveries, and optimize routes.

-Maintained a 5 star customer feedback rating.

January 2015-March 2022

E-commerce Retail Store Owner

Pink Mango's Jewelry & Accessories

Palmdale, California, United States

United States

- Successfully managed and maintained multiple online retail shops, overseeing all aspects of daily operations.

- Expertly handled customer inquiries through various channels, including phone, live chat, and email, ensuring top-notch customer satisfaction.

- Managed new online orders, returns, and shipping logistics, maintaining high accuracy and efficiency.

- Utilized QuickBooks for precise expense recording, advertising, and ad campaigns.

- Strategically managed social media presence, organized giveaways, and handled inventory management. 2009-2011

Sleep Technician & Medical Assistant

Moonlight Sleep Lab

Encino, California, United States

- Conducted independent overnight sleep studies, including patient check-in, setup, electrode placement, and equipment operation.

- Meticulously documented patient data and events every 30 minutes, ensuring accurate records for doctor review.

- Proficiently administered CPAP/BiPAP and supplemental oxygen, enhancing patient comfort and sleep quality.

- Maintained equipment functionality and ensured a clean and sanitary environment for patient care. 2005-2009

Sleep Technician & Medical Office Assistant

Advanced Sleep Medicine Services, Inc

Los Angeles, California, United States

-Managed overnight sleep studies for patients of all ages, ensuring proper electrode placement and equipment operation.

- Continuously documented sleep stages, patient communication, and movements for accurate analysis.

- Administered CPAP/BiPAP and supplemental oxygen treatments to optimize patient sleep experience.

- Maintained a high level of sanitation and order in the sleep study environment. 2004-2008

Offiice Assistant

Health Within Holistic Center

Beverly Hills, California, United States

-Ran front office operations, managing incoming calls, appointment scheduling, and patient charting.

- Handled insurance authorization, workman's comp benefits verification, and incoming/outgoing mail.

- Ensured clean and sterile treatment rooms, restocked supplies, and managed equipment inventory. 2005-2007

Medical Assistant

Burbank Podiatry Associates Group

Burbank, California, United States

- Efficiently managed data entry, patient chart organization, and appointment scheduling.

- Assisted in patient care by taking vitals, preparing patients for procedures, and conducting X-rays.

- Handled front desk tasks, including high call volume, insurance verification, and copay collection. 2003-2004

Sales Associate

Wet Seal, Inc

Sherman Oaks, California, United States

- Provided exceptional customer service, offering fashion advice, maintaining sales quotas, and managing inventory.

- Contributed to store organization, cash and credit card handling, and restocking. 1999-2002

Customer Service & Sales Associate

Auto Parts Express

Fresno, California, United States

- Managed front office operations, taking orders, processing transactions, and maintaining inventory.

- Established and maintained wholesale business accounts, and occasionally served as a delivery driver.

- Demonstrated exceptional multitasking skills in a high-demand environment. EDUCATION

2005-2006

Certificate in Medical Assistant

Maric College

North Hollywood, California, United States

2002-2003

State Board of California Esthetician License

Federico Beauty College

Fresno, California, United States

CERTIFICATIONS

Certificate in Medical Assisting from Maric College Completed National Caregiver Certified Training

State Board of California Esthetician License

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