Customer Support Representative

ALEXIOUS DANO BONALOS

Customer Support Representative

091******** ************@*****.*** https://www.linkedin.com/in/alexious-bonalos-2a03a9201 C24 ANCOP Homes Camia St. Purok 1 Malaria Tala Caloocan City EXPERIENCE

Customer Support Representative

Accenture 03/2021 - Present Quezon city

As a Telecommunications Collections Representative, I'm responsible for managing overdue accounts, contacting customers to discuss payment options, and resolving billing discrepancies. Your primary goal will be to ensure timely collection of outstanding balances while maintaining a high standard of customer service and professionalism. Customer Support Representative

Concentrix 09/2020 - 02/2021 Quezon city

As a bank collections representative, my role involves handling calls, collect overdue payments, negotiating payment plans, providing financial guidance, and maintaining positive customer relationships while adhering to bank policies and regulations.

Customer Support Representative

Alorica 10/2016 - 07/2020 Quezon city

As a credit card customer service representative, we provide assistance to customers regarding their accounts, handle inquiries, resolve issues, and ensure a positive customer experience through effective communication and problem-solving skills EDUCATION

High School Diploma

MLQ Highschool 01/2010 - 12/2010 Caloocan city

Graduation Year 2010

Bachelor of Science in Information Technology

Bestlink College of the Philippines 01/2010 - 01/2011 Quezon city Undergraduate

Ship stewarding course

Philippines School for Maritime and Medical access 01/2014 - 01/2015 Quezon city

SUMMARY

Highly motivated high school graduate with 6

years of extensive customer service experience

seeking a challenging role to contribute strong

communication and problem-solving skills in a

dynamic work environment.

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