Program Manager Management

Nichlas Fuentes *******.*******@*****.***

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Nichlas Fuentes

Washington, DC 202-***-**** *******.*******@*****.*** http://www.linkedin.com/in/nichlasfuentes Technical Program Manager (PMP Certified) Secret Security Clearance 20+ years’ experience in cloud-based enterprise-wide systems and Program Management (i.e., 5G telecom, edge, government programs, benefits, entitlements, disabilities, knowledge management). Delivers product design initiatives and drives IT transformations for mission-critical programs. Leads large Engineering Development teams to achieve seamless collaboration and deliver innovative solutions. Coordinator of schedules and release, end to end Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior & executive leadership project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience. Provided daily direction and expert functional guidance to subordinates. Interfaced with Government management to resolve issues and establish priorities based on Government goals. Acted as a liaison between Government customers and contractors. Distributed and balanced workloads to ensure timely accomplishment of tasks. Conducted on-the-job training for new employees following established procedures. Led team assessments to identify strengths, weaknesses, and opportunities for improvement. Communicated assignments, problems, actionable events, milestones, deadlines, and time frames clearly to the team. Assigned tasks according to workload, abilities, and priorities, providing necessary instructions and assistance

Key Accomplishments

• Directed a focused security belt training initiative, collaborating with cross-functional team leaders to ensure full compliance with SDL in yellow, green, and blue belt training within a 3-month timeframe, marking a historic achievement for Dell Technologies.

• Strategically deployed Big Fix Software to tackle vulnerabilities in RNBE, efficiently handling backlog and unclaimed IP in engineering and development labs, achieving an enhanced security posture within 2 months with 0 overdue or unclaimed IP’s.

• Key personnel on $1T program for the F-35 Strike Fighter with the Joint Program Office working alongside the U.S. Navy, U.S. Air Force, U.S. Marine Corps, International Partners, and FMS customer nations.

• Completed the first Data Environment Authority to Operate (ATO) for the JPO, saving 50% in labor and eliminating wait time in the data environment.

• Selected to manage the Air Force’s knowledge operations; consulted between Air Force senior leaders, the customer, and RightNow Technology (RNT) – optimized web performance, categorized 3,500+ articles, decreased search failure rate by 90%, and increased accuracy by 300%. Programming Languages Systems Knowledge

• Life Cycle Management, Agile Software Development Practices, Agile Program Management, Product Offering Life-Cycle Methodologies, JIRA, PowerBI, Tableau, Waterfall, MS Project, Program Charters, ORAN, RAN, Governance, Budget Management, Open Source, Bare Metal Orchestra, Containers, SaaS, IaaS, Predictive Program Management, Agile Program Management, Dashboard, Product Improvement

• CSSLP and Security Belt Training, 3GPP, ZERO Trust, Sandbox, Data Management, Risk Management, Data security, information security, data protection, risk management, data classification, and access control

• 20+ years of experience in Oracle Cloud and database software HCM/CRM/SCM/ERP

• Expert in PeopleSoft (MILPDS/HRIS) management, Oracle Training Application (OTA), Task Management Tool (TMT), Case Management System (CMS), My Personnel Portal (myPers), & RightNow Technology

(RNT)

• Proficient in Decision Lens; Lean Six Sigma Belt, ISO, Leadership Management, Public Speaking and Executive Briefing, Mentorship, Cross-Functional Expert, Software and Hardware engineer Team Lead Nichlas Fuentes *******.*******@*****.***

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• Skilled in programming languages HTML, JavaScript, and DreamWeaver Work Experience

Dell Technologies, Remote, Washington, DC 2022 – 2024 Senior Technical Program Manager, Telecom Systems Engineering Managed cross-functional teams to develop products and engineering initiatives in the Telecom Systems Business (TSB) domain for Dell Technologies launching 11 programs & managed over 300 team members. Developed and executed Security Engineering Plans, ensuring compliance with FIPS 140 and NIST SP 800-53 standards and implementing new product features with full stakeholder and leadership support. Manager of Teams and strong experience in network, system, software and data security, data architecture, data design, data protection, access controls, implementation of organization-wide security programs, support, evaluation and implementation of security tools and services. Coordinator of schedules and release, end to end

• Independently Collaborated with stakeholders to define project scope ISO9000 / TL9000, objectives, and deliverables, aligning them with business goals and enhancing team productivity by 80% to drive improvements.

• Managed a Cross-Functional team Gap Analysis for Radio hardware, software, CU, and DU products integrating UK and US Gov compliance, Security standards and Engineering Plan measures to guarantee a seamless release without any delays.

• Oversaw and directed the operational aspects of 5 Security Penetration Testing programs, effectively coordinating internal and external teams for timely engagement, allocation, scheduling, and resource management.

• Director level management to lead teams internationally to deliver OEM products and services. Lead process of procurement of 3rd Party software and hardware for secure installation and environment showing pedigree for DOD sales within Budget and Target Timeline.

• Leading Co-Functional teams to work with one goal in time to release products on time while dealing with International and US bylaws without loss of focus and time leading to first ever 5G network ready to sale to DOD.

• Leading cross-functional teams in the development and launch of innovative cloud solutions, ensuring alignment with Dell’s strategic goals.

• Implemented new agile methodologies to enhance project management efficiency, reducing project completion times by 30%.

• Developed comprehensive security protocols and compliance measures, enhancing overall data protection and system integrity.

• Successfully managed multi-million dollar budgets, ensuring optimal allocation of resources and cost savings of up to 15%.

• Coordinated with global teams to ensure seamless integration of new technologies across various platforms, improving user experience and operational efficiency.

• Provided mentorship and leadership to junior team members, fostering a collaborative and high- performing team environment.

Amelex, Remote, Washington, DC 2020 – 2022

Senior IT Program Manager, Data Enterprise F-35 Joint Program Office Nichlas Fuentes *******.*******@*****.***

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Managed highly skilled and diverse workforce, which provided the IT backbone for the F-35 fleet – focused on engineering, operational, and technical analysis challenges, and program management support.

• Provided the Joint Program Office (JPO) with cloud-based hosting of day-to-day IT services; transitioned JPO business and IT services into the cloud environment – increased cybersecurity, strengthened business operations, reduced long-term infrastructure costs, and improved mission effectiveness.

• Performed critical program management and technical analysis supporting the F-35 Commander’s Action Group (CAG), and coordinating with stakeholders to provide infrastructure, data, and applications to identify solutions to their complex requirements, providing recommendations to ensure program success.

• Assisted in centralizing data in a Master Data Management (MDM) platform, supporting application development and injecting innovation into the organization’s cloud environment to improve operations and performance.

• Synthesized and streamlined all documents for read-ahead and talking papers to maintain knowledge but keep time management for leadership for other taskings.

• Oversaw all crosswalks of Chief Information Officer (CIO) strategies, enterprise data management, performance management, policy development, application management, IT cost optimization, site specific data coordination, Concept of Operations (CONOPS) coordination and external/strategic communications and over all manager of projects and 200 personnel.

• Ensured Program Management Office (PMO) Capability Need Statements (CNS) were represented in the business rules implementation of the data pipeline.

• Directed and fostered professional relationships with Senior Industry partners and leaders within and outside of organizations. Maintained constant communication by all means necessary not limited to email/phone/organization box/TMT and confluence pages. The Pentagon, Washington, DC 2016 – 2020

Senior Manager, Headquarters Air Force and Secretary of the Air Force Implemented 45-page Memorandum of Understanding (MOU) for entire Air Force operations; led 4 joint-base wide exercises, mentored, and oversaw 200+ employees on process improvement and mission effectiveness.

• Integrated new systems to streamline and improve the executive hiring process within the Air Force to appeal to larger number of global applicants.

• Managed muti databases to organize and maintain tasking of strategic settings and events. 100% seamless kick offs.

• Oversaw all major personnel programs and Human Resource Information Systems (HRIS); ensured data integrity, conducted ad hoc reporting, provided support to 5,000+ employees, and training to 23 different directors across all U.S. government agencies including the White House and Presidential Staff.

• Directed and managed TDYs, Travel, lodging and schedules for Key leadership and DV. Also lead for SAF/CSAF/CMSAF Change of Command

Air Force Personnel Center Headquarters, Randolph Air Force Base, TX 2015 – 2016 Formal Physical Evaluation Board (FPEB) Senior Manager Developed first Air Force Portal Program for members to track the Integrated Disability Evaluation System

(IDES) process in Air Force global cloud. Reviewed and processed 1,200+ IDES and Veterans Affairs (VA) cases aligning with Department’s goal of maintaining a “fit and vital total Air Force”.

• Maintained system integrity and improved processes, which led to 200+ resolved cold cases – aligned employees with proper legal counsel ensuring 100% employee satisfaction.

• Developed new virtual in-processing and out-processing program to facilitate and track the employee lifecycle with the FPEB. Managed 200 employees locally and geographically separated.

• Utilize Task Management Tool (TMT) to track, task, and complete tasks for HAF/SAF and coordinated with multi MAJCOM to insure 100% routing. Transfer of Data to Slides and read aheads for Stand-ups and Staff Meetings.

Nichlas Fuentes *******.*******@*****.***

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• Coordinating TDY’s for members to be flown in and meet with appeal board. Benefits and Entitlements Senior Manager, Randolph Air Force Base, TX 2013 – 2015 Managed and verified 48,000+ GI Bill applications and awarded $2B+ in education funds; created the post 9/11 GI Bill virtual application program, eliminating paper applications, real-time customer status updates.

• Led a 100-person team controlling 3 special incentive payroll programs with 3,000+ transactions monthly; completed 200+ HR subject matter courses to effectively train and develop team.

• Worked closely with Subject Matter Expert (SME) and the VA to rectify 32 erroneously closed cases awarding a total of $160,000 back to employee beneficiaries.

• Resolved 266 pay errors and coordinated with finance department to disperse $72,000+ to qualified employees.

Knowledge Management Consultant Senior Manager, Randolph Air Force Base, TX 2010 – 2013

• Reviewed, posted, tested, and maintained 8,000 webpages ensuring standardization and usability for 2,200 internal and 3.3M external web customers; saved the Air Force $1M+ on storage purchases. Managed 50 team members.

• Established guidance using HTML to publish mission essential information, giving employees access to up- to-date guidance at a moment’s notice.

Education

Bachelor of Science (Homeland Security) - American Military University (AMU), Charles Town, WV Bachelor of Science (Criminology Anthropology) - American Military University (AMU), Charles Town, WV

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