Account Manager Client Relationship

Kenje Pepper

Raleigh, NC *****

*****.******@*****.*** 312-***-****

PROFESSIONAL SUMMARY

Results-driven Account Manager with over 7 years of experience in client relationship management, sales, and strategic event planning. Adept at fostering strong partnerships, driving revenue growth, and delivering exceptional customer experiences. Demonstrates a proven ability to exceed sales targets through innovative strategies and meticulous attention to client needs.

KEY SKILLS

Client Relationship Management: Expertise in building and maintaining strong client relationships, ensuring high levels of satisfaction and repeat business.

Sales & Revenue Growth: Proven track record in achieving and surpassing sales targets through proactive client engagement and persuasive communication.

Event Coordination & Management: Strong organizational skills in planning and executing events that align with client objectives, enhancing brand visibility.

Strategic Proposal Development: Skilled in creating compelling proposals that resonate with clients' needs and lead to successful project outcomes.

Cross-functional Collaboration: Experienced in working closely with creative and operational teams to deliver seamless client experiences.

PROFESSIONAL EXPERIENCE

Account Manager Storm

Raleigh, NC July 2023 – Present

Cultivated partnerships with Applied Insurance to offer clients free healthcare insurance, enhancing value propositions.

Spearheaded event planning and execution in collaboration with the Creative Director, consistently surpassing sales targets by aligning event strategies with client goals.

Managed end-to-end event operations across the region, including logistical planning, client communication, and on-site execution, leading to increased client satisfaction and repeat business.

General Manager Luihn Vantage Partners

Durham, NC May 2020 – July 2023

Directed operations with a focus on client retention and revenue growth, achieving a 28% increase in profitability.

Developed and executed market expansion strategies, successfully penetrating two new key regions and growing the client base.

Led client-facing initiatives, including negotiations and service delivery, ensuring alignment with client expectations and enhancing long-term relationships.

Recruiter Team Staffing - Coles Quality Food

North Liberty, IA July 2017 – May 2020

Managed client accounts for staffing services, ensuring the delivery of top talent that met client specifications.

Enhanced client satisfaction by streamlining the recruitment process and maintaining clear, consistent communication throughout hiring cycles.

Shipping & Receiving Clerk Worley Warehouse

Cedar Rapids, IA July 2017 – June 2019

Supported client accounts by ensuring accurate and timely shipments, directly contributing to client satisfaction and repeat business.

EDUCATION

Bachelor of Arts

Anderson University, Anderson, IN August 2010 – May 2014

Double Major: Entrepreneurship and Communications

CERTIFICATIONS

Servsafe

REFERENCES

Available upon request.

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