Data Entry Customer Service

TULAY DURMAZ 516-***-****

Deer Park, NY ***** ******.******@*****.***

PROFESSIONAL SUMMARY

Test Engineer specializing in Web Based Applications, with 10+ years of experience in the IT and Sales industry. Detail-oriented and highly organized Data Entry with experience in accurately processing orders, managing inventory, and providing exceptional customer service. Possesses strong background in both Manual and Automation testing and expertise in Project Sales and Management. Thrives in high-stress environments, achieving results through effective problem solving and collaborative teamwork. Ability to work both independently and as a valued team member.

Technical skills included: Languages: Java, HTML, SQL, Gherkin; Software Testing Tools: Selenium, WebDriver, TestNG, Junit, Cucumber, Jenkins; Database: MySQL, Oracle, JDBC; Methodology: Agile, Scrum; Operator Systems: MacOS, Windows; Other Tools: MS 365 (Office Programming)

STRENGTHS & QUALIFICATIONS

Critical thinking

Problem solving

Troubleshooting

Time management

Decision making

Monitoring

Active listening

System analysis

Service orientation

WORK EXPERIENCE

PLAINVIEW-OLD BETHPAGE SCHOOL DISTRICT, Plainview, NY 04/2028-10/2022

Teacher’s Aide

Assisted teachers with classroom management and organization.

Helped prepare instructional materials and classroom displays.

Supervised students during non-instructional times, such as lunch, recess, and transition periods.

Ensured a safe and positive environment for all students.

Monitored and address any behavioral issues according to school policies.

Provided feedback to teachers about student progress and any issues observed.

ISNET, Istanbul, Turkey 04/2006-08/2017

Corporate Sales/Account Manager

Generated new customers and created corporate sales opportunities.

Performed sales activities of corporate products belonging to the IsNet company (Corporate Internet, MPLS VPN, Server Hosting (Co-location), Satellite, Number Allocation, and value-added services) and achieved the specified sales targets.

Organized and coordinated visits to partner and corporate customers.

Created projects with the IsNet pre-sales team and prepared the offers for customers.

Executed presales activities including finding needs, calculating costs, ROIC, quotes, orders, and contract activities.

Presented final offers to the customers and closed the sales.

Ensured a smooth termination of the project by communicating with the pre-sales and after-sales team.

Followed the financial flow of the sold project and concluded their payments.

Collaborated with team members to find and resolve issues related to fiscal/accounting records and transactions.

Completed document filling, MS Word processing and database input.

Confirmed circuit secure network projects were prepared with Cisco equipment.

Tulay Durmaz- Page 2

NET ILETISIM CORPORATION, Istanbul, Turkey 09/2004-03/2006

Product Manager

Sold the products in the Inmarsat BGAN product range to companies originating abroad and to companies in need in the Middle East.

Outreached to companies that have difficulty accessing construction companies and construction sites.

Communicated with companies with infrastructure problems in petrol stations.

Demonstrated how internet access works by demonstrating products.

Prepared instant usage invoices in coordination with the UK regarding pricing.

Checked billing and Mb usage information from the UK.

Issued invoices to customers according to incoming usage information

Communicated the invoices to the companies in coordination with the finances and enabled them to make payments.

Obtained and reviewed approvals from management prior to payments to vendors.

ISTANBUL MARKETING COMPANY, Istanbul, Turkey 01/2000-08/2004

Sales Representative

Completed sales activities of the products within the company (Lotus Notes License Sales, Lotus TEAMWORK CRM, Human Resources, Financial Accounting and Quality Management Package products, Lotus Notes Basic Concepts and TEAMWORK Package Product Trainings and value-added services) and achieved the specified sales targets.

Generated new customers to the portfolio of corporate customers.

Organized visits to customers and demonstrated products.

Presented product offerings

Closed sales.

Obtained and reviewed approvals from management prior to payments to vendors.

EDUCATION

Certificate in Management Information Systems (MIS), Marmara University, Turkey

CYDEO – ONLINE Bootcamp USA -VIRGINIA 2023

Istanbul - Academy Center / Diction and Effective Speech Training

Occupational Health and Safety Training, ISTANBUL

Sales Training, Live Academy, ISTANBUL

Is Net Merlin CRM Implementation

Merlin Implementation Training, İşNet -ISTANBUL

Problem Solving, Time & Stress Management, ISTANBUL

Preparation for PMP and Invoice Management Process (Project Management Professional) ISTANBUL

Conceptual Thinking Techniques, StratejIKa

Stress Management - StratejIKa

Effective Communication Skills

Active Reporting, Derin Education, Zeynep Tural

IBM Sales Strategies Education

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