Level 1 2024

Tanya (*/*/****, *:**:** PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Tanya, may I start with your first name please?

undefined (5/5/2024, 8:52:50 PM): Darnell

Tanya (5/5/2024, 8:53:45 PM): Hello Darnell, it’s a pleasure to meet you. I hope you are doing good. How may I assist you today?

undefined (5/5/2024, 8:53:48 PM): I did cross progression n lost everything

undefined (5/5/2024, 8:54:30 PM): I link my Xbox acc to my ps my Xbox acc name yourjustrash451

Tanya (5/5/2024, 8:54:49 PM): Not to worry, I will surely try and help you with the information.

Tanya (5/5/2024, 8:55:09 PM): All waves of cross progression are now complete. So now there is no cross progression.

Tanya (5/5/2024, 8:55:24 PM): Cross-progression will work on the platforms that are linked with the same EA Account before 26th October.

If your PC and console are linked with different EA Accounts then there is no possible way to get the progress of these platforms on single EA Account.

undefined (5/5/2024, 8:55:43 PM): I didn’t link pc

Tanya (5/5/2024, 8:56:34 PM): If you want all your progress then you will need to link your PSN/Xbox account with the previous EA Account then you will get your progress back.

undefined (5/5/2024, 8:56:56 PM): I did nothing game

Tanya (5/5/2024, 8:57:37 PM): Okay.

Tanya (5/5/2024, 8:57:45 PM): I have sent a verification code, please check if you have received an email with the subject line "Verify ownership of your EA Account" and you may receive it in your inbox or spam inbox. Please share the code with me.

undefined (5/5/2024, 8:57:58 PM): Came can u show me my ps stknellfno

undefined (5/5/2024, 8:58:39 PM): 443212

Tanya (5/5/2024, 8:58:48 PM): Thank you for verifying yourself as the true owner of the account.

Tanya (5/5/2024, 8:59:14 PM): May I know on which account you have all your progress?

undefined (5/5/2024, 8:59:30 PM): Xbox yourjustrash451

undefined (5/5/2024, 9:00:27 PM): I tried transferring to my ps acc STKNELLFNO in noth came over I’m level 1 on both acc lost everything

undefined (5/5/2024, 9:02:41 PM): It say my account are link on ea but nothing came over

Tanya (5/5/2024, 9:03:05 PM): Okay. Is your Xbox linked with any other EA Account before?

undefined (5/5/2024, 9:03:13 PM): No

undefined (5/5/2024, 9:04:12 PM): My first time linking it to acc couple days ago to my ps n nothing came over I been waiting I look lot money worth

Tanya (5/5/2024, 9:04:14 PM): Cross-progression will work on the platforms that are linked with the same EA Account before 26th October.

If your PC and console are linked with different EA Accounts then there is no possible way to get the progress of these platforms on single EA Account.

undefined (5/5/2024, 9:05:26 PM): Wym on ea .com when I log n it say yourjustrash is linked den say my ps acc link to

undefined (5/5/2024, 9:06:08 PM): If that’s the case can u put on same ea acc

Tanya (5/5/2024, 9:06:56 PM): Sorry I could not get that.

undefined (5/5/2024, 9:07:15 PM): N I don’t have pc I link to console acc

undefined (5/5/2024, 9:07:40 PM): Two console accounts*^

Tanya (5/5/2024, 9:07:55 PM): You cannot merge two console account.

Tanya (5/5/2024, 9:08:08 PM): If there been even slightest possibility I would have done this for you. Please do accept my sincere apologizes with this.

undefined (5/5/2024, 9:08:42 PM): Wym so my money is gone?

undefined (5/5/2024, 9:09:14 PM): I wish I can show u picture cs on ea it say my ps n my Xbox are link

undefined (5/5/2024, 9:10:24 PM): There’s no way all my stuff gone y’all can do something y add cross progression of don’t work I spent hella money

Tanya (5/5/2024, 9:10:32 PM): Yes it is linked but if they are linked with the same EA Account before 26th October. then you will get option to merge the Account. Do you understand?

undefined (5/5/2024, 9:11:35 PM): No I don’t understand ngl I js linked them tg 3 days ago so I cant merged?

undefined (5/5/2024, 9:12:30 PM): On your end do it say my accounts are link tg

Tanya (5/5/2024, 9:13:03 PM): Yes.

Tanya (5/5/2024, 9:13:14 PM): If you still have questions, please make sure to check our Cross Progression updated FAQ.

Here is the link: https://answers.ea.com/t5/Cross-Progression/Now-that-Cross-Progression-is-here-what-you-need-to-know/m-p/13260639/thread-id/4188

undefined (5/5/2024, 9:13:22 PM): So how can we get stuf transfer

Tanya (5/5/2024, 9:14:11 PM): You cannot transfer your stuf.

undefined (5/5/2024, 9:14:22 PM): Lmk cs I need my money cs det law sue y’all basically too my acc

Tanya (5/5/2024, 9:14:29 PM): Trust me, I would have been the happiest to transfer them manually, but I really do not have any option right now.

Tanya (5/5/2024, 9:14:31 PM): Apart from this is there anything else I can help you with?

undefined (5/5/2024, 9:14:32 PM): Wym I can’t do my stuff is gone

undefined (5/5/2024, 9:15:07 PM): So how do I do it can u have sb do it nooo I need my acc

Tanya (5/5/2024, 9:15:54 PM): If your Xbox and PSN is linked with any other EA Account before I can help you with unlink it then you will get your progress and content.

undefined (5/5/2024, 9:17:10 PM): Can u check n see cs I don’t think it was my ps acc new acc I made js to transfer my stuff in if my Xbox acc was li k to something it wouldn’t have let me link it to my ps

undefined (5/5/2024, 9:17:54 PM): Are can u js unlink it on ps n I’ll js play on Xbox make my stuff come bck on Xbox

Tanya (5/5/2024, 9:18:46 PM): No you can play separately with both the account.

Tanya (5/5/2024, 9:19:27 PM): It will not transfer your progress to Xbox.

undefined (5/5/2024, 9:19:56 PM): So I lost my stuff on Xbox to

Tanya (5/5/2024, 9:22:15 PM): On which account your Xbox linked before?

Tanya (5/5/2024, 9:22:15 PM): On which account your Xbox linked before this ************@*****.*** account?

Tanya (5/5/2024, 9:22:19 PM): If I unlinked these account you can linked with previous account and you will get your progress and content back. I hope you understand that.

Tanya (5/5/2024, 9:22:45 PM): So shall I proceed to unlink your Xbox or PSN?

undefined (5/5/2024, 9:23:42 PM): My Xbox acc was never link to nothing else but that gmail n yea if u unlink my ps are Xbox witch one make my stuff come bck on what console

Tanya (5/5/2024, 9:25:19 PM): So your PSN account is linked with any other account before?

Tanya (5/5/2024, 9:25:19 PM): I'm bit confused.

undefined (5/5/2024, 9:25:57 PM): No it hasent

undefined (5/5/2024, 9:26:45 PM): I’m saying witch acc do we have to unlink for my content to come bck

Tanya (5/5/2024, 9:27:33 PM): I can unlink with this ************@*****.*** account.

Tanya (5/5/2024, 9:27:43 PM): Do you want to unlink?

undefined (5/5/2024, 9:27:55 PM): Ok if u do that do my content com bck on my Xbox?

undefined (5/5/2024, 9:29:45 PM): Cs I’m on ps rn n I have nothing

Tanya (5/5/2024, 9:30:04 PM): If your Xbox is not linked with any other EA Account before then how you will get your progress back.

Tanya (5/5/2024, 9:31:02 PM): On which account you have progress Xbox or PSN or PC?

undefined (5/5/2024, 9:31:16 PM): Ok unlink do it come bck instant are take couple days

Tanya (5/5/2024, 9:32:05 PM): Which account?

undefined (5/5/2024, 9:32:17 PM): I have progress on Xbox I was trya transfer to my ps but didn’t work but u said if I js unlink Xbox it should come bck

Tanya (5/5/2024, 9:32:55 PM): Then you want to unlink Xbox?

undefined (5/5/2024, 9:33:05 PM): What u mean what acc the Xbox acc with my content on dere if we unlink to that gmail do it come bck instant are couple days

Tanya (5/5/2024, 9:34:08 PM): If it is linked with any other account then you have to linked with that account only then you will get your progress back.

Tanya (5/5/2024, 9:34:08 PM): Do you understand?

undefined (5/5/2024, 9:34:49 PM): Ok unlink it cs it’s not link with no other acc so my stuff should be back rite

Tanya (5/5/2024, 9:37:19 PM): Here is the disclaimer: When we unlink a platform account from your account, you will be able to link that platform account to another EA Account, but your in-game progress will not transfer over. That means you’ll lose access to all entitlements, games, memberships or subscriptions, and in-game purchases that are associated with that platform account. You will also permanently lose all game progress. If we unlink a platform account you use to play FIFA or EA SPORTS FC, and that platform account is still set as active in the Web or Companion App, you will lose access to those apps entirely on your account. If we unlink a platform account you use to play Apex Legends, you may have issues with Battle Pass leveling, item unlocks, and other errors.

Once you unlink a platform account from your EA Account and link it to another, you won’t be able to unlink it again for six months. You also will not be able to link it to an EA Account that has already had the same type of account linked to it before, even if there isn’t one currently linked. That means if you’ve had an Xbox account linked to your EA Account in the past, you can’t link a different Xbox account to it in the future.

Can you confirm that you would still like to have the platform account unlinked from your EA Account?

Tanya (5/5/2024, 9:37:19 PM): Now I am sharing the disclaimer with you please go through it once so that we can delink the persona.

Tanya (5/5/2024, 9:37:54 PM): Are you there?

undefined (5/5/2024, 9:38:57 PM): Yea I get that but my Xbox was never link to no other acc but this one so if u unlink it my shit do come bck

Tanya (5/5/2024, 9:39:29 PM): No.

Tanya (5/5/2024, 9:39:51 PM): Then how you get your progress?

Tanya (5/5/2024, 9:40:00 PM): I do not understand.

undefined (5/5/2024, 9:40:37 PM): So how can I get progress I’m confuse ca earlier I thought u saying if u inking that gmail my progress should be back on my Xbox rite

Tanya (5/5/2024, 9:40:41 PM): As I can see you have created this account on May/01/24

and linked your Xbox or PSN on same time.

Tanya (5/5/2024, 9:41:10 PM): First tell me how you will get your progress.

undefined (5/5/2024, 9:41:16 PM): Yes I did so y my Xbox stuff ant come to my psn what I’m asking

Tanya (5/5/2024, 9:41:25 PM): On which account you play the game.\

Tanya (5/5/2024, 9:42:03 PM): their is no cross progression now.

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