Guest Experience Inventory Management

Rodney Wilkerson, Sr.

* ******** *** *********, ******** **************@***.*** 630-***-****

Summary

Seasoned operations expert with a track record of successfully building high-energy service teams to ensure optimum guest experience and company efficiency. Adept in all facets of operational excellence including safety and sanitation compliance, budget administration, and inventory management. More than 20 years of experience cultivating rapport with vendors, corporate management, and community organizations to improve brand image and maximize revenues.

Professional Experience

Chicago Transit Authority, Chicago IL

Acting Coordinator, Signal Maintenance December 2018 - Present

•Plan, organize, schedule and monitor preventative maintenance

•Supervise repairs, inspections, and installations of train controls which covers 272 miles of railroad and 29 grade crossings

•Manages the activities of more than 30 personnel members during system emergencies, incidents and weather-related emergencies that cause disruptions to the Authority's signal and control systems

•Coordinates the signal enforcement of slow-zones

•Works closely with the Power and Track management departments

Foreman, Signal Maintenance July 2016-December 2018

•Oversaw 15 employees ensuring the overall supervision

•Including instructions, training, evaluations, and discipline when necessary

•Ensuring all maintenance, repairs, and troubleshooting procedures are performed according to CTA regulations

•Ensure all safety regulations are strictly followed per safety rule book

•Assigned overtime and special projects

•Submitted payroll and overtime hours

•Mechanical overhaul of signals, track switches, trips related to rapid transit systems

•Performs inspections, replaces & repairs all electronic components, wiring on signal equipment & houses

•Troubleshoot & wire various line circuits in conjunction with operating of signals, track switches, trips & trains

Signal Maintainer February 1998 – July 2016

•Performed calibrating procedures and tested equipment

•Repaired and replaced BO wiring harness, cables, components and equipment

•Performed the reading, calibrating and wiring of line circuits in conjunction with operating signals, track switches, trips and trains

•Performed inspections, replaced and repaired all electronic components, wired signal equipment and houses on CTA property

•Executed overhaul of signals, track switches and trips related to rapid transit systems

•Gained knowledge of printed circuit boards, microlok system and electronic equipment

Precision Plating Co., Chicago, IL

Rack Department Supervisor January 1995 – February 1998

Shipping & Receiving Clerk April 1988 – January 1995

•Oversaw complete operation of the Rack Plating department & employees

•Ensured all incoming product was properly counted, packaged, & documented

•Worked with Quality Assurance to provide exact specified product for customers

•Maintained a clean and safe work area for the company, customers, and employees

•Supported the shipment of goods and supplies to be used for our customer base

•Forwarded all material and supplies to desired departments and material handlers

Military Experience

United States Air Force, Jet Engine Mechanic February 1985- November 1998

Education

•American Management Association May 1994 - May 1995

•Crestcom Management Bullet Proof Training May 1993- May 1994

•Wilbur Wright Jr College, General Studies January 1992 - June 1993

•Community College of the Air Force Jan 1986 - June 1987

REFERENCES AVAILABLE UPON REQUEST

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