Sales Representative Customer Service
Resume:
Angela Sustek
Streator, IL *****
**************@*****.***
Work Experience
Sales Representative
Full Circle Industrial - IL
January 2024 to May 2024
As a Sales Representative in my current role, I manage marketing efforts on eBay, including creating listings and optimizing product visibility. Additionally, I conduct cold calls to prospect new customers, aiming to expand our client base. I handle email communication through Outlook, ensuring timely responses to customer inquiries and providing quotes for requested products. I also maintain relationships with existing customers and vendors, following up on orders and ensuring customer satisfaction. Furthermore, I track orders and update our systems, including the motor base, to keep information accurate and up to date.
Part Time CSR
XPO - Utica, IL
October 2023 to December 2023
As a Customer Service Representative (CSR) in my previous role, I managed a range of tasks vital to the smooth operation of trucking logistics. I was responsible for scanning Bills of Lading (BOL), distributing paperwork to truckers, and overseeing the check-in process for incoming and outgoing trucks. Additionally, I maintained organization by managing paperwork efficiently, responded to phone inquiries, and provided assistance to customers, ensuring their needs were met promptly and accurately. CSR - Customer Service Representative
Phoenix Logistics/ Express Employment-contract - Dwight, IL April 2023 to May 2023
During my contracted temporary position at Phoenix Logistics in Dwight, Illinois, facilitated through Express Employment, I served as a Customer Service Representative (CSR). My primary responsibility was to print and organize inventory for picking, scanning the picked inventory into the system, and generating Bills of Lading (BOL) for subsequent truck loading. Additionally, I managed email correspondence, scanned BOL documents, and attended to incoming truckers upon their arrival at the facility.
Mods Assicote
Petsmart distribution DC36 - Ottawa, IL
March 2022 to October 2022
As a Mods Associate, my main responsibility was fulfilling online orders by selecting items from inventory and packaging them into boxes positioned along a conveyor line. These boxes were then dispatched for shipment to various retail stores.
Secretary Assistant
Remington Seeds/Express Employment-Contract - Grand Ridge, IL November 2021 to March 2022
As a secretary assistant at Remington Seeds, I held a contract position through Express Employment as a seasonal temp. My primary responsibility was to generate Bills of Lading (BOLs) for scheduled pickup or drop-off loads using Microsoft Word and Office. Additionally, I oversaw the scaling of trucks upon entry and exit from the facility, utilizing automated systems and Excel. I also played a role in announcing trucks as they entered the docks. Finally, I was responsible for filing completed load documents from the warehouse once the docking process was complete.
Education
Ottawa Township High School - Ottawa, IL, US
August 2018 to May 2022
Skills
• Organizational skills (3 years)
• Guest Services (4 years)
• Order picking
• Cash Handling
• Front Desk (2 years)
• Microsoft Word (2 years)
• Warehouse experience
• Microsoft Excel (2 years)
• Order fulfillment
• Management (Less than 1 year)
• Packaging
• Customer Service (4 years)
• Filing (2 years)
• Typing
• Clerical experience
• Cash handling
• Logistics
• Forklift
• Shipping & Receiving
• Inventory Control
• Pallet Jack
• Administrative Experience
• Time Management
• Merchandising
• Load & Unload
• Order Entry
• Freight Experience
Certifications and Licenses
Driver's License
November 2021 to February 2025
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