Sales Representative Customer Service

Kiera Ellis

Auburn, AL ***** • 334-***-**** • *********@*****.***

Professional Summary

Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.

Skills

Customer Service

Interpersonal communication skills

Code Calling

Team Player

Data Entry and Processing

Technical Proficiency

Work History

Sales Representative, 09/2023 to Current

US Service Animals – Remote

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Generated additional sales opportunities with upselling and cross-selling techniques.

Expanded customer base through cold calling, networking, and relationship building.

Increased sales revenue by identifying and targeting high-potential accounts.

Sales Advisor, 01/2022 to Current

Spectrum – Remote

Set up trouble calls when customers needed help with their equipment or services

Set up new service for new customers

Developed strong relationships with clients, leading to increased repeat business and referrals.

Code Calling

Achieved high levels of customer retention by fostering trust through transparent communication and reliable support.

Assistant Manager, 05/2018 to 12/2021

Kirkand's – Opelika, AL

Delegated daily tasks to team members to optimize team productivity

Coached and mentored employees by delivering training, guidance, and performance monitoring

Provided leadership and direction for employees, supervising activities to drive productivity and efficiency

Completed inventory audits to identify losses and project future demands

Answer customer service calls.

Call Center Representative Agent (Apex Focus Group), 09/2017 to 05/2018

Take incoming calls

Help customers with their orders

Help with troubleshooting problems.

Education

Notasulga Elementary - Notasulga, AL

Bachelor of Science: Rehabilitation Services, 05/2020

Alabama State University - Montgomery, AL

High School Diploma: 05/2015

Loachapoka High School - Loachapoka, AL

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