Customer Service Representative

TIERRA WYNN

Jonesboro, GA ***** # 678-***-****. # **********@*****.***

PROFESSIONAL SUMMARY

Customer Service with 10 years of experience solving problems creatively and using tact

and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in

competitive, fast-paced environments. Polished in handling direct customer inquiries,

implementing customer service policies and executing financial responsibilities.

SKILLS

© Sales expertise © Technical Support

© Key holder experience © Money handling abilities

Good listening skills e Inbound and Outbound Calling

Work History

Roadside Assistance Agent, 09/2021 to 07/2022

Focus Of Georgia (Mercedes Benz) — Atlanta, GA

© Met customer call guidelines for service levels, handle time and productivity.

Amazon Delivery Driver, (1/2020 to 08/2021

Amazon Prime Products — Atlanta, GA

© Completed on-time deliveries by choosing best and most efficient routes.

© Operated vehicle safely in highly congested areas with no traffic violations.

¢ Completed rush deliveries on tight timetables to satisfy customer needs.

© Delivered packages to customer doorsteps and business offices.

Customer Service Representative, 09/2018 to 11/2019

Comeast — College Park, GA

Educated customers on promotions to enhance sales.

Security Officer, 12/2016 to 07/2018

US Security Inc. — Atlanta, GA

Monitored central alarm systems for fire, intrusion and duress alarms and responded to

Number emergencies weekly.

Customer Service Representative, 07/2016 to 12/2016

Chime Solutions — Atlanta, GA

© Determined financial needs by assessing existing coverage and aligning new products

and services with long-term goals.

Inventory Specialist, 07/2015 to 10/2016

Msi Inc. — Atlanta, GA

© Checked prices and calculated totals for accurate invoice processing.

Janitor, 08/2015 to 05/2016

Ola High School — McDonough, GA

© Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors with

sanitizing products to alleviate germs.

EpUcaTION

High School Diploma: 05/2012

Mount Zion High School - Jonesboro, GA

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