Customer Service Quality Control
Resume:
Nicole Campbell
Bessemer City, NC *****
**********@*****.***
Work Experience
Server/Waiter
Waffle House - Gastonia, NC
December 2016 to October 2018
1. Register
2. Credit card transactions
3. Count down register to switch shifts
4. Wash dishes
5. Cook, pick up, and deliver food
6. Take orders
7. Clean tables
8. Sweep and mop floors
Store Manager
Kangaroo Express - Gastonia, NC
May 2010 to July 2011
1. Make schedule
2. Customer service
3. Inventory
4. Purchasing
5. Manage money
6. Oversee employees
7. Hiring
8. Firing
9. Payroll
10. Quality control
11. Loss prevention
12. Monthly meetings with DM
13. Count lottery
14. Deposit money
15. Excepting deliveries
16. Safety meetings
Store Manager
Murphy USA - Lincolnton, NC
December 2004 to April 2010
1. Make schedule
2. Customer service
3. Inventory
4. Purchasing
5. Manage money
6. Oversee employees
7. Hiring
8. Firing
9. Payroll
10. Quality control
11. Loss prevention
12. Monthly meetings with DM
13. Count lottery
14. Deposit money
15. Excepting deliveries
16. Safety meetings
Education
High school diploma
Cornerstone Christian school - Georgia
May 1998 to May 1998
Skills
• Store Management Experience (10+ years)
• Serving Experience (10+ years)
• Communication skills
• Group home
• Time management
• Behavioral health
• Resident's rights
• Care plans
• Memory care
• Home health
• Meal preparation
• Childcare
• Serving
• Supervising experience
• Cooking
• Recruiting
• Human resources
• Store management
• Cash register
• Merchandising
• Sales
• Cash handling
• Retail sales
• Payroll
• Sales management
• Quality control
• Upselling
• Negotiation
• Quality assurance
• Office management
• Profit & loss
• Accounts receivable
• Inside sales
• Pricing
• POS
• Purchasing
• Supply chain
• QuickBooks
• Driving
• Customer relationship management
• Customer service
• Relationship management
• Phone etiquette
• Experience with children
• Management
• Loss prevention
• Cash management
• Assistant manager experience
• Inventory control
• Caregiving
• Working with people with developmental disabilities
• Working with people with disabilities
Languages
• English - Expert
Assessments
Customer service — Proficient
January 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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