Customer Service Data Entry
Resume:
Katrina Avery
Victorville, CA *2392
****************@*****.***
Objective
Authorized to work in the US for any employer
QUALIFICATIONS AND SKILLS
Five years of experience in medical claims processing. Ability to use various office equipment such as pc, copier, scanner. Type 35+wpm and familiar with MS word, MS Excel, MS PowerPoint, and data entry software where I have used UB04, HCFA 1500 forms while billing Medicare, HMO and Medi-Cal. Knowledge in administrative clerical procedures and systems such as word processing, filing and records management systems, answering multiple phone lines, scheduling appointments, transcription, forms design principles, and other office procedures and terminology. Intake new patients, update primary patients. Appointment scheduler. Over ten years of experience in customer service. I am dependable and trustworthy with excellent work ethics.
Experience
Leasing Consultant
CSI-Victorville
06-2024- present
●Greet prospective residents and give tours while determining housing needs, preferences, and close leads
●Respond timely to calls, emails, and site visits
●Manage the lease renewal process
●Communicate all lease and community policies to new and current residents
●Collect security deposits, rent, and any other charges associated with resident move-ins
●Accurately prepare and assist new residents with all leasing paperwork (i.e. lease move-in packets, applications, lease agreements, and employment and credit checks
●Follow up with all leads and prospects that did not lease
●Ensure apartments are move-in ready by inspecting, and current residents
●Seek out new residents with creative marketing techniques
DR MIKE’S WALK IN CLINIC
VICTORVILLE, CA
02/2022-present
Processed billing and collection for skilled medical clinic facility, Medicare, use NEXTGEN software, Ooma answering services, Medicaid, Medical, and Tri-Care insurance, follow up on unpaid claims to resolution. Check eligibility for patients and enter patient census reports. Intake on new patients and update intake when needed. Prints aging report for overpayments, and other irregularities. Complies with Federal, State, and company policies, procedures, and regulations.
Stellamaris GROWTH CENTER, moreno valley, ca
05/2016-09/2022
Facility Assistant Manager, Assist the residence model of medical care for those with complex health needs. Records financial transactions and other account information to update and maintain account records. Customer Service assist Social Workers, schedule appointments, school needs, and wraparound teams.
CASA ESPERANZA TREATMENT CENTER, CHINO, ca
02/2021-09/2022
Facility Assistant Manager, Assist the residence model of medical for those with complex health needs. Customer service answer multiple phone lines, assists social workers, schedule appointments, assists in school needs, and schedule appointments with wraparound needs.
ROBERSON & AVERY CLEANING SERVICES
02/21-present
Clean commercial buildings, ARBNB, move-in/move-out.
Supply cleaning supplies, mop, vacuum, sweep, dust, shampoo carpet, clean some windows,
Education
Silver Certified Leasing Training
June 2024-present
Assisting leasing agents with integrating successful sales techniques, increasing resident retention, and meeting resident needs
sjvc
02/2022
Graduated 09/2022
Medical Billing and Coding
Moreno Valley Community College
Early Childhood Education
Communication
Great verbal and written communication skills, answer phones
Contact this candidate