Customer Service Entry Level
Resume:
Skills
Customer Service
Communications
Problem Solving
Adaptability
Time Management
Attention to Detail
Software Proficiency
Teamwork
Experience
Security Service Federal Credit Union
May 2021 – February 2024
Senior Officer (Promoted)
Handled escalation calls while also completing previous duties.
Increased privileges/skill sets to enhance member experience.
Assisted on more difficult calls that less experienced representatives couldn't handle.
Loans Department (Promoted)
Entered personal information for approval of loans.
Entry Level Position
Gathered basic information for escalation calls.
Assisted users with checks and balances or other basic information needs.
Upheld customer service satisfactory standards.
Closed out credit/debit cards, balanced credit cards, and increased spending limits using correct software.
Datamark INC
September 2020 – May 2021
FedEx Express Trace Representative
Investigated late and lost packages, maintained customer contact, and provided updates on package statuses.
Managed 100+ cases, utilizing critical thinking for time-sensitive packages, and providing effective customer service.
Alorica
December 2018 – September 2020
Sales Representative for AT&T and DIRECTV
Negotiated with potential customers, customized orders, and handled sensitive information.
Trained in successfully communicating with irate customers, creating detailed notes, and resolving issues.
Recognized for outstanding contributions to training initiatives and proficiency in various software systems.
Education
Mountain View High School, El Paso, Texas
References
William O., Manager - Alorica
Javier C, Coworker - Datamark inc.
Contact this candidate