Customer Service Information Technology
Resume:
Sameer Aldabbagh
336-***-**** Charlotte, NC, 28204
*******************@*****.***
Objective
Recent graduate with an Associate’s Degree in Information Technology, Networking, and Cyber Security. Possesses strong foundational knowledge in network design, configuration, and cybersecurity. Eager to apply my skills in a challenging role in tech & networking.
Experience
Network Design Project
Davidson Davie community college
Thomasville, NC June 2021- present
Configured routers using OSPF and implemented ACLs to ensure secure SSH access.
Set up secure passwords and remote access capabilities for all switches and routers.
Verified internal and external connectivity for all locations, ensuring reliable network communication.
Created clear, labeled Packet Tracer topology with consistent naming conventions, organized diagrams, and labeled equipment and VLANs.
Included legends and appropriate labels for all configured ports, VLANs, and IP addresses (with slash values), ensuring all web servers displayed URLs and static IPs.
Compiled a comprehensive document with ACLs for each router/switch, detailed descriptions, and configured passwords.
Specified user and host requirements, ensuring a minimum of 45 users per location with at least 3 VLANs.
Created physical topology diagrams indicating building dimensions, room sizes, and network device placements.
Retail Associate
AutoZone
Highpoint, NC August 2020 – June 2021
Utilized the VAST Enterprise POS system to process sales, manage inventory, and streamline parts ordering from AutoZone’s catalog.
Supported both retail customers and professional installers, offering expert advice and product recommendations.
Delivered automotive parts to local mechanic shops.
Provided exceptional customer service to both retail customers and professional installers.
Handled cash transactions, provided customer service, stocked shelves, cleaned the store, and managed opening and closing procedures.
Security Officer
Lankford Protection Services
Greensboro, NC February 2017 – August 2021
Conducted regular patrols of assigned premises, ensuring safety and security both indoors and outdoors.
Monitored and controlled access to the facility, allowing entry only to authorized personnel.
Responded promptly to security incidents and emergencies, providing necessary assistance and following proper protocols.
Operated and monitored surveillance equipment to detect and prevent suspicious activities.
Delivered excellent customer service to employees, visitors, and clients, offering assistance and information.
Maintained accurate and detailed logs and reports of daily activities, incidents, and security breaches.
Coordinated with local law enforcement, fire departments, and emergency medical services during emergencies.
Conducted regular safety inspections of the facility, identifying and addressing potential hazards.
Enforced company policies and procedures to maintain order and protect property.
Participated in training sessions and emergency drills to stay prepared for various security scenarios.
Quality Inspector
Artstree
Kernersville, NC July 2015 – February 2021
Operated CNC machines to produce precision parts according to specifications.
Conducted thorough inspections of picture frames for retail stores prior to delivery, ensuring each frame met quality standards and was free from defects.
Performed detailed quality control checks to uphold high product standards and ensure compliance with company specifications.
Associate Computer Technician
Dell Store,
Jordan May 2007- October 2008
Install, configure, and update hardware and software systems for customers and store use.
Maintain and repair technological equipment, ensuring optimal performance and efficiency.
Provide timely and effective technical support to customers, resolving hardware and issues
Maintain detailed records of system setups, repairs, maintenance tasks, and support activities.
Perform regular system upgrades and software updates to ensure systems remain up-to-date and secure.
Educate customers on the proper use of hardware and software, enhancing user knowledge and experience.
Identified and understood components like CPU, GPU, RAM, and storage.
Ensured system compatibility by verifying that all parts were compatible with each other.
Assembled PCs, managing and organizing cables efficiently
Education & certifications
Education:
Associate’s Degree in Information Technology, Networking and Cyber Security
Davidson-Davie Community College May-2024
GPA: 3.5
Phi Theta Kappa Honor Student
Relevant Coursework: Introduction to Cyber Security I, Introduction to Programming
Certifications:
Cisco Networking
Business Applications
A+ Prep
Personal Computers
Information Technology Cisco Prep
IT System Support
Cisco Security
Skills: Cisco Networking, Network Design, Cisco Configuration, Cisco Security, Data Privacy, Linux OS, Software Installation and reinstallation & Troubleshooting, PC assembly
Contact this candidate