Technical Support Analyst
Resume:
ANTHONY
COLUNDRELL
O
*************@*****.***
Columbus, OH 43085
CONTACT
SKILLS
• Windows 7/10 and Server 2016
Microsoft Office 365, Microsoft Office
Suite 2007-2016, Project, Visio, MS
Edge, Chrome, Outlook, Remedy,
ARS (Helpdesk) and Giva, Skype,
Zoom, Pulse Secure
•
Ethernet network (tcp/ip, ipx/spx,
netbios), ISDN and data
telecommunications, PC hardware
knowledge to component level
•
• Remote Problem Resolution
• Hardware Configuration
• Security Protocols
• Network configuration
• Remote Support
• Ticket management
• Telecommunications
• Incident Reporting
• Troubleshooting
• Software Installation
• VoIP Systems
• Printer Support
• Email Administration
• Active Directory
To obtain a position where I can utilize an advance my technical abilities within a progressive organization that values professional advancement. PROFESSIONAL SUMMARY
Technical Support Associate Analyst
Cigma/Express - iTech Solutions, Dublin, OH
Technical Support Analyst
Advanced Auto Parts - TCS, Delware, OH
Jr Support Analyst
United Site Services, TEXAS, US
Desktop Network Support, Level II
OHIO LIVING, Westerville
EXPERIENCE
March 2023 - February 2024
• Bomgar Remote, WebEx, Office, Cisco VPN and Meraki Devices, SCCM.
• Managed End of Life For desktops and laptops. Deployed new users setups
• Supported training classes
• Replacement of machines and Meraki devices and shipment.
• Imaged machines SCCM PXE Boot
• Decommissioned building
• Troubleshot issues on, network performance and internet connectivity. February 2023 - March 2023
• Supported full range of network hardware and operating systems Troubleshot issues on device-specific problems, network performance and
• internet connectivity.
Delivered support for internet service and connectivity-related issues pertaining to operating system, PC and browser configuration and Zephyr Scanners
•
• Computer software and hardware operation problems. August 2022 - October 2022
Managed active directory, Control IT And TeamViewer for remote access, Windows 10 and Hardware support, Cisco management, Office365 support, VPN support, Slack
•
June 2010 - May 2022
Office 365 Admin, Responsible for managing accounts, licenses, and security, Windows 10 rollout project, Responsible for hundreds of desktops and laptops imaged, setup with software, updates, and deployment, Managed Vonage phone system with user accounts and extensions, Daily use of SCCM for device
•
Technical Operations Analyst
JPMorgan Chase, Columbus
Technical Support Analyst
FITCH, Powell
management /remote tools, Regular bi-weekly travel to all Ohio Living locations across Ohio for on-site assistance and network closet management, Manage Active Directory, Create and manage users, email accounts, distribution groups, security groups, folder creation and access levels, Responsible for creating and terminating all application accounts for all positions in company, Network monitoring (Cisco Meraki), Security monitoring (Sophos), Responsible for all hardware repair, imaging, set up, upgrades and deployment, Responsible for maintaining and updating hardware inventory, Purchased Mobile devices and setups utilizing Sophos Mobile, Server management involving file restoration and access (Expediant)
January 2008 - January 2010
Nationwide software troubleshooting through phone, email and instant messaging, Active directory and Novell administration, Exchange administration, Blackberry support and administration, RSA ID Security management, Lotus Notes client administration, setup and root cause analysis, Training new team members, Incident management through Peregrine, Vulcan, RSAM and EURC ticketing systems
•
August 2006 - December 2008
Responsible for deployment, inventory and tracking of physical assets, Supported IBM, Dell and HP systems for service and replacement, Software support including MS XP, Vista, Office 2000-2007, cisco VPN client and Adobe Creative software suite
•
First year Business Administration degree
Kent State University, OHIO
EDUCATION
January 2001
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