Chief Operating Officer
Resume:
John Dailey
CONTACT
*******@*******.***
Fresno, CA
Linkedin.com/in/JohnDailey5911
SKILLS
● Strategic Planning
● Operations Management
● Financial Management
● Stakeholder Relations
● Team Leadership
● Technology Innovation
● Risk Management
● Performance Analysis
● Compliance and Regulatory
Affairs
● Change Order Management
● Data Analysis and Interpretation
● Project Management
● Technical Writing and Reporting
● Communication and
Collaboration
● Customer Service
● Telecommunications Technical
Knowledge
● Problem-Solving
● Inventory Management
● Safety Compliance
● Construction Management
● Outside Wire Installation
● Antenna System Installation and
Maintenance
● Security Systems Installation
● Equipment Maintenance
● Safety Procedures and
Compliance
● Emergency Response
● Documentation and Reporting
● Bluebeam
● Microsoft Excel
CAREER SUMMARY
Dynamic and results-driven telecommunications executive with over 30 years of experience driving strategic growth and operational excellence in highly competitive markets. Proven track record of spearheading transformative initiatives to optimize network infrastructure, enhance service delivery, and accelerate revenue growth. Adept at building and leading high-performing teams to achieve organizational objectives while fostering a culture of innovation, collaboration, and customer-centricity. Skilled in navigating complex regulatory environments, forging strategic partnerships, and leveraging emerging technologies to stay ahead of industry trends. Passionate about driving sustainable business success through a relentless focus on customer satisfaction, operational efficiency, and bottom-line performance. Seeking to leverage expertise and leadership acumen to drive continued innovation and success in the telecommunications sector. Background allows an employer to plug in at whatever need is present, whether managing a shovel or an Operation’s staff.
PROFESSIONAL EXPERIENCE
CCI Systems
Field Survey Engineer
Fresno, CA
Jan 2021 - Current
● Planned and executed surveying projects from start to finish, including site reconnaissance, data collection, data processing, and drafting of survey plans and reports
● Utilized advanced surveying software such as BlueBeam, Comcast Maps, & Google Maps.
● Collaborated closely with project managers, engineers, and clients to understand project requirements, coordinate survey activities, and ensure timely and accurate delivery of surveying deliverables
● Implemented quality control procedures to verify the accuracy and reliability of survey data, including error analysis, redundancy checks, and field verification techniques
● Provided technical expertise and guidance to junior survey staff, including training on surveying techniques, equipment operation, and safety procedures
● Maintained accurate project documentation, including field notes, survey reports, and as-built drawings, to support project documentation and compliance requirements
● Microsoft Word
● Comcast Maps
EDUCATION
University Of Phoenix
Business Administration
Fresno, CA
1998 - 2002
REFERENCES
Available upon request.
● Demonstrated a commitment to safety, environmental stewardship, and professional ethics in all surveying activities, adhering to industry best practices and regulatory standards LinkUs
Chief Operations Officer
Fresno, CA
March 2001 - May 2020
● Developing and implementing strategic plans to achieve business objectives, including expansion into new markets, product development, and revenue growth initiatives
● Overseeing day-to-day operations 1200+ employees, including network infrastructure, customer service, technical support, and project management to ensure efficiency and effectiveness
● Managing budgets, forecasting financial performance, and implementing cost-control measures to optimize profitability and achieve financial targets
● Building and maintaining relationships with key stakeholders, including clients, partners, vendors, regulators, and government agencies to support the business objectives and regulatory compliance
● Providing leadership and direction to a diverse team of professionals, including managers, technicians, and support staff to foster a positive work environment and achieve organizational goals
● Implementing quality management processes and standards to ensure the delivery of high qualify products and services that meet or exceed customer expectations
● Identifying emerging technologies and trends in the telecommunications industry and driving invasion initiatives to maintain a competitive edge and enhance the company's offerings
● Identifying and mitigating operational, financial, and regulatory risks through proactive risk assessment, compliance monitoring, and contingency planning
● Monitoring key performance indicators (KPI’s) and performance metrics to track operational performance, identify areas for improvement, and drive continuous optimization
● Ensuring compliance with relevant laws, regulations, and industry standards, and representing the company regulatory proceedings and compliance audits
Comcast
Field Operations Manager / Network Ops Supervisor / Technical Supervisor / Technician / Construction Lineman
Fresno, CA
April 1982 - March 2001
● Led a team of 180+ field technicians responsible for the installation, maintenance, and repair of cable television services for residential and commercial customers
● Implemented process improvements that resulted in increased in team productivity, sales, and customer service response times
● Developed and executed training programs to ensure technicians’ proficiency in new technologies and best practices, resulting in improved service quality and customer satisfaction scores
● Collaborated with cross-functional teams including customer service, engineering, and sales to address customer issues, resolve technical challenges, and optimize service delivery
● Maintained compliance with company policies, industry regulations, and safety standards, conducting regular audits and inspections to ensure adherence to guidelines
● Analyzed performance metrics and KPIs to track operational effectiveness, identify areas for improvement, and drive performance enhancements
● Served as a liaison between technicians and upper management, providing regular updates on operational activities, challenges, and opportunities for improvement
● Fostered a positive team culture focused on accountability, collaboration, and continuous improvement, resulting in high employee morale and retention rates
United States Air Force
Outside Wire & Antenna Construction - Sergeant (Ranking: E4) April 1978 - April 1982
● Supervised a team of 4 personnel in the installation, maintenance, and repair of outside wire and antenna systems, ensuring mission-critical communications capabilities for military operations
● Led construction projects to install and maintain perimeter security systems, including fences, barriers, and surveillance equipment, to protect base facilities and assets
● Coordinated with engineers, planners, and other military units to assess site requirements, develop installation plans, and execute construction projects in compliance with military regulations and safety standards.
● Managed equipment inventory, procurement, and maintenance, ensuring availability and operational readiness of tools, materials, and vehicles required for construction activities.
● Provided technical expertise and guidance to junior personnel on construction techniques, equipment operation, and safety procedures, facilitating skill development and team cohesion.
● Implemented quality control measures to ensure the integrity and reliability of outside wire and antenna systems, conducting inspections, tests, and maintenance activities as required.
● Documented project progress, equipment maintenance records, and safety reports, maintaining accurate records to support accountability, compliance, and operational readiness.
● Demonstrated leadership, professionalism, and dedication to duty in all aspects of performance, earning recognition for outstanding service and contributions to mission success.
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