Data Entry Customer Service

KN

KAYLEE NYE

******@*****.*** 860-***-**** Wethersfield, CT 06109

Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Billing

Bookkeeping

Customer Service

Data Entry

Organizational Skills

QuickBooks experience

Payment posting

Bank Deposits

Invoice and payment processing

Inbound and Outbound Calling

Scheduling

Courteous demeanor

Spreadsheets

Microsoft PowerPoint

Positive and professional

Tolland Automotive Enterprises East

Hartford, CT

Office Manager

08/2010 - Current

Maintained filing system for records, correspondence and other documents.

Updating customer account information as needed in order to maintain accuracy of records.

Analyzing customer accounts and generating monthly statements of account activity.

Posting customer payments by recording cash, checks and credit card transactions.

Preparing daily bank deposits for cash receipts.

Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.

Managed a large volume of phone calls while ensuring accuracy in data entry.

Resolved customer complaints related to service issues or delays. Assigned drivers to appropriate routes based on customer needs. Interacted with local law enforcement agencies when responding to incidents in progress.

Bay Path University Longmeadow, MA

Bachelor of Science in Business Administration

05/2010

Summary

Skills

Experience

Education and Training

Activities and Honors

Volunteer for a Non-Profit Wishes on Wheels

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