Support Specialist Client

ANNA LUCKIE

Kennesaw, GA 678-***-**** ****.******@*****.***

www.linkedin.com/in/anna-luckie-404a2a209

EXPERIENCE

Ware2Go, Atlanta, GA December 2022 – March 2024

Client Support Specialist

● Addressed client or service needs and identified the root cause, outlining the optimal solution, expediting the necessary modification or correction. Monitored resolutions to assure merchants, warehouse employees, and operations managers were notified and a solution was resolved.

● Used customer service skills to maintain positive relationships with the company’s merchants by addressing problems, coordinating with the warehouse on products and inventory, and offering informational resources.

● Responded to customer requests and inquiries via Salesforce and/or phone calls.

● Monitored new cases in Salesforce from merchants and maintained a response time of 2 hours as well as a resolution goal of 72 hours.

● Sorted merchant requests and issues by collaborating cross-functionally with product, operations, warehousing, and client success managers.

● Procured weekly schedules for the client support team to follow weekly and escalated time sensitive requests to the proper teams

Green Basements & Remodeling, Marietta, GA February 2022 – December 2022 Project Manager Assistant

● Monitored 25+ accounts daily by processing invoices, bills, and customers payments.

● Managed 100+ Company employees and subcontractors by creating company schedules, analyzed sales, and evaluated financial trends via Buildertrend.

● Resolved and managed projects through proper communication with clients, project managers, and subcontractors.

● Ensured payment requests are sent and collected each week for accounts receivable.

● Analyzed Profit and Loss reports for individual customers using QuickBooks and Excel.

● Scheduled the appropriate subcontractors in a timely manner and ensured an on-time project.

● Worked with teams including accounting, sales, and designers to better serve clients and subcontractors.

EDUCATION

Young Harris College, Young Harris, GA

Bachelor of Science (B.S.) – Marketing and Management, August 2017 - December 2021

● Young Harris College GPA Award: 4 consecutive years. o Dean’s List 2021

● Member of Dorcas Honors Society.

● 4 year starter of Women’s NCAA Division II Lacrosse Team, Senior Captain SKILLS

● Software: MS Office QuickBooks Box Buildertrend Salesforce Softeon Confluence.

● Soft Skills: Communication Motivated & Quick Learner Critical Thinker Leadership Management

Contact this candidate