Project Manager Management

JERRY L. DOUGLAS

(***) *** – **** ● ******@*****.***

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Highly motivated and results-orientated Project Manager with 20+ years of experience driving the development and delivery of customer, business, and technology solutions. Extensive knowledge in project management methodologies, IT Change Management, and Business Transformation. Demonstrated leadership, knowledge management, and people skills developed through interactions and intersessions with customers, functional teams, and executive management.

A R E A S O F E X P E R T I S E

Program Management Agile PM Philosophy Problem Identification & Resolution

Six Sigma Methodology Scrum Methodology Project Communication P R O F E S S I O N A L E X P E R I E N C E

Georgia Department of Revenue – Atlanta GA

Contract Project Manager at (2023 - 2024)

Planned and managed multiple projects in the DOR using various project management tools and change management methodology.

Facilitated meetings and provided updates and status reports to stakeholders and senior management.

Led the IT team in delivering the Tax Refund initiative (Special Refund) on time and within budget.

Coordinated with the IRS and internal teams to resolve audit findings and ensure compliance.

Created and implemented the Incident Response Plan runbook in collaboration with Information Security and Legal.

United Parcel Service (UPS) – Sandy Spring GA

Contract Scrum Master – JEDI Team (2022 – 2023)

Led the Customer Solutions Development Team in delivering customer-centric solutions that increased end-user satisfaction and revenue.

Managed the agile project lifecycle from backlog to deployment using Jira and other tools.

Coordinated with Product Owner, Design Team, Development Team, Data Analytics Team, and Stakeholders to align product vision and priorities.

Ensured timely and quality delivery through facilitating agile ceremonies and presenting operational reports.

AT&T CORPORATION – Atlanta, Georgia (2001 – 2022)

LEAD PROJECT MANAGER, TECHNOLOGY DEVELOPMENT (2013 – 2022) Led projects using different methodologies (i.e., Waterfall, Agile, Blended, etc.). Managed various projects and was responsible for multi-million-dollar budgets. Managed vendor JERRY L. DOUGLAS

(404) 545 – 4117 ● ******@*****.***

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service delivery, utilization, and remuneration. Communicate statuses to clients, stakeholders and impacted teams.

Supported the Cloud Migration Program Management Office (PMO) as the Manager for Mainframe Transformation effort to make Mainframe determinations. Facilitated vendor efforts to determine Mainframe application strategy placement (i.e., retire, SAAS replacement, encapsulation) and the execution of the strategy.

Led effort to drive execution of enhanced reporting solution to meet customer virtual Over the Air (OTA) needs to enable activations ($4M savings in SIM swap activations).

Led the partnered effort with Google to enable AT&T mobile subscribers to interface with the Google Cloud Planform (GCP) to enable subscribers to download instant messaging with Rich Communications Services (RCS) capability.

Supported Payments, Collections and Billing Program Management Office. Responsible for delivering the following project deployments: Authorized Bill Payment Retention Mandate, EMV Contactless Certification and Authorization Required on Credit Card Refunds.

Delivered ATT TV enhancement to include credit check prior to selling ATT TV base package with contract. Project goal was to create a credit check process for stand- alone new AT&T TV customers in all channels that sell AT&T TV. This process was designed to score customers based on credit score profiles.

Delivered DTV and Broadband service to consumer and small business customers outside the 21-state footprint (Out of Region) like In Region. Technology Development enhancements included: ordering, qualification, provisioning, partial dispatch, billing, tax, journals, and payments. The pilot was successful, which resulted in these services being offered across different regions.

Led two scrum teams. Used Agile methodology to meet release schedules. Remove developer roadblocks while driving for continuous improvements. Essential team member who pushed organization towards model of upstreaming AT&T code first and reducing technical debt. Responsible for 20 developers across two teams. BELLSOUTH CORPORATION (AT&T CORPORATION) – Atlanta, Georgia (2001 – 2012)

Senior Business Management, TECHNOLOGY DEVELOPMENT

Senior Quality & Process Manager, PRODUCT REALIZATION

Associate Director – CREDIT & COLLECTION, ADVERTISING SOLUTIONS

Area Manager, NETWORK OPERATIONS

Management Leadership Program

JERRY L. DOUGLAS

(404) 545 – 4117 ● ******@*****.***

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E D U C A T I O N, C E R T I F I C A T I O N & P R O F E S S I O N A L D E V E L O P M E N T

MBA, Finance & Decision Science, Clark Atlanta University, Atlanta, Georgia BS, Mechanical Engineering, University of Michigan, Ann Arbor, Michigan

Scrum Master Certification (SMC)

Project Management Professional Certification (PMP)

Six Sigma Black Belt Certification

AWS Cloud Practitioner Certification

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