Customer Support Team Leader

BELLEVUE UNIVERSITY

Bachelor of Business Leadership & Management, 2026

WALMART ECOMMERCE

Team Leader 2020 - Present

Create causal and interactive envrionment while working remotely touch bases that promotes open and productive conversation leads to perform in enhancements.Created the stop ship program that increased the number of packages being stop by the carrier.

Currently assisting in the polit program to get Warranty and invalid Escalations queue moved from RightNow to VCC. Monitor performance to look for trends and partnering with Team Manager to help recommend action plans.

Conduct training and developments meetings

Created the New Warranty and Stop Ship training

materials.

Process payroll and and keep track of LOA and Reliability. Team Lead SME 2019 – 2020

Assist with agent issues by identifying root cause issues and helping to solve the problem.

Actively engaging with the associate in issue resolution. Monitored chats groups and collaborating with other departments.

Collaborated with agents with de-escalating issues. Email/Chat/ Phone Customer Support 2019 -2020

Provided Customer support via chat, email and by phone. Assist with warranty order and issues.

Collaborate with various police departments with lost high fraud products.

Collaborate with Billing the department for refund issues. LATOYA

CLARK-COTTON

T E A M L E A D E R

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PERSONAL PROFILE

AREAS OF EXPERTISE

OTHER SKILLS

WORK EXPERIENCE

EDUCATION HISTORY

Mobile: 682-***-****

Office: 682-***-****

******.*******@*******.***

A team leader with hands-on

experience in many levels of

leadership and development,

including performance

enhancement, training, coaching,

quality assurance, and goal setting.

Training

Team development

Time management

Critical Thinking

Adaptability

The ability to share a clear

message and make complex

ideas easy to understand.

The ability to inspire and

convince others.

Detail oriented

Excellent problem solver

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