Business Process Lead
Resume:
PRASHANT NANDLAL JAISWAR
*************@*****.***
Golden CHS Flat no.16, 2nd Floor, Near Durga Mata Mandir, kolsewadi Kalyan East Thane : 421306
date
**-***-**** - 12-
Jun-2014
31-July-2006 - 19-
Oct-2008
Objective
I seek challenging opportunities where I can fully use my skills for the success of the organization. Experience
Tata Consultancy Services Ltd
Sr. Process Associate
Process Jet Blue Role: Sr. Process Associate - Quality Check Responsibilities: Travel Cert Extension, PNR creation for customers and Handling Queues.
Process United Airlines: Role: Sr. Team Member
Shipment Verification
Adhoc filling
Extracting Daily Reports of Manual queues and processing. Comparisons formatting, Vlook up.
Emails and Queries Handling.
Flown exceptions Handling.
ICLP Pvt Ltd
Sr. Process Associate
Designation: Sr. Process Associate
Responsibility: SN & TAP Portugal airlines - Enrolling crediting miles & bonus miles for SN & TAP members.
Technical Skill: Helping support team in data extracting and uploading files. Helpdesk Support – Team Lead.
Manage client orders & coordinate with various client partners - to fulfill the orders placed.
Handling systems created on MS Access.
Responsible for generating customized reports for clients & partners. Active involvement with team on a daily basis for status updates & issues if any. Used ticket based system called JIRA – where tickets were assigned & resolved as per client SLA.
Tata Consultancy Services Ltd
Process Associate
ICLP Projects: Associate
Responsibility: SN & TAP Portugal airlines - Enrolling crediting miles & bonus miles for SN & TAP members.
Technical Skill: Helping support team in data extracting and uploading files. Hotel claims request
Car rental request
09-Feb-2006 - 30-
Jul-2006
23-Nov-2003 - 06-
Feb-2006
April 2001
Process Singapore Cargo Airlines: Responsibilities: Associate Team Member Auditing Airway bills of multiple stations.
Data Capturing
Auditing Airway bills
Export Billing
Adhoc filling
CCA raised
Generating Invoicing of multiple station and sending reports to station. Exceptions Handling and Clearing.
Capita Offshore Pvt Ltd
Associate
Role: Associate Team Member
Responsibilities:
Data Capturing of customer details – CRB forms.
Quality of Data check done for customer details captured in system. Axis Bank
Team Member
Data Entry operator:
Responsibilities: Dispatch Department – Delivering kits to customers. (Scanning Welcome Letter, Cheque book, Telebanking, I-connect Pin and Checking Debit Cards Manually of Customer.
Hotlisting Debit Card.
Education
Mumbai
Bachelor of Commerce
Skills
Computer Applications Word Excel PowerPoint and Internet.
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