Customer Service Data Center

Jon M. Spencer

**** ******* ***** **** ********, Texas 77469

Mobile: 713-***-**** *********@*********.***

JOB OBJECTIVE

To utilize my talent, knowledge and exemplary customer service skills to contribute to an organization’s goals and objectives.

EDUCATION

University of Nevada at Las Vegas – Degree 1989

Major: Communications

RECENT WORK EXPERIENCE

AT&T: Premise Technician Houston, Texas

2009 - Current Manager: Jovon D Burns 832-***-****)

AT&T: Safety Coordinator

2015 – Current

Fiber optic certified in both single and multi strand (slicing, installation and repair)

Install, Troubleshoot and Repair AT&T Equipment and Services, including Uverse, DirectTV, AT&T TV and home/commercial wireless internet

Performed new hire training activities

Safety Managerial Responsibilities covering various areas, including driver’s safety course (classroom and ride-alongs), ladder and pole safety. DPS and OSHA certified.

Familiarity with FIFRA and OSHA's safety data sheets

knowledge of MS Office suite applications

Performed daily Stock Room & Inventory responsibilities

Volunteer for various corporate charitable activities

Zoning and permitting with the city of Houston

Tower inspections and permitting all of southwest texas

Sapphire Technology: Contracted to Halliburton, Data Center Operator Houston, Texas

May 2008 – July 2009

Halliburton KBR – Data Center Operator Houston, Texas

October 2004—May 2008

Monitor Data Center including physical & virtual servers, globally.

Perform data restores and processed data storage tapes from kick-off to archival status.

Performed server maintenance: e.g. replacing drives, memory, NIC cards, installing Microsoft server software and basic troubleshooting. Rebooted servers as needed.

Participated in Disaster Recovery process

Historical work history upon request

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