Nickolas Rakovsky
Customer-Focused Supervisor / IT Support Analyst
Abingdon, MD 21009
********@**********.***
A highly organized and safety- minded professional with extensive experience in material handling, I have a proven track record of ensuring all goods are handled safely and timely. With an in- depth understanding of warehouse operations, I have a demonstrated ability to manage multiple tasks simultaneously while maintaining an emphasis on accuracy, efficiency and quality. I’m committed to meeting challenging deadlines and providing exceptional customer service. Authorized to work in the US for any employer
Work Experience
Material Handler / Professional Forklift Operator
Smithfield Foods-North East, MD
February 2023 to Present
Utilizing a small counterbalance and a large (reach) forklifts (Raymond) to perform the following duties:
• Load an Outbound trailer while preparing the necessary complex documentation for Transportation and a receiving company office.
• Unload/receive a trailer from another DC while preparing the necessary documents, counting, cataloging and stacking the products (meats) according to the company's standard operational procedures.
• Putting away, refilling, and getting different products and sizes according to other companies' orders.
• Receive, store, and issue materials according to company procedures and maintain accurate records
• Sort and place materials or items on racks, shelves, or in containers
• Operate forklift or other industrial equipment
• Follow safety standards and guidelines
• Assist in inventory management and shipping/receiving processes.
• Awarded EMPLOYEE OF THE MONTH certificate.
Forklift Operator
Clorox-DHL-Aberdeen, MD
November 2022 to September 2023
Working as a Forklift Operator performing the following duties:
• Was in charge of multiple projects during night time to restack different Clorox products and direct / manage / help several employees to perform their tasks in the best efficient way possible.
• Utilizing different kinds of forklifts or other power products, lift, unpack, move, store, and stage goods and supplies for 80% of the shift.
• Retrieve and prepare merchandise for delivery, making sure the correct quantity and varieties of goods are loaded.
• Maintain accurate inventory records and documents by keeping proper data and documents.
• Follow all OSHA and MSDS regulations.
• Inspect the load count, steadiness, and defective products, and notify any discrepancies as needed.
• Keep the materials and equipment in the operation tidy, neat, and organized.
• Aid with physical inspections as necessary.
• Perform a thorough daily inspection of all gear. Meat Cutter, Inventory Duties
Texas Roadhouse-White Marsh, MD
February 2022 to October 2022
Performed the duties of a meat cutter, meat assist and rib grill. Working various shifts cutting meat to the market specifications. Received multiple recognitions of the Employee of the Month. Performed Inventory Count Duty on Daily basis.
Team Leader / Warehouse Associate / Inventory Clerk / ForkLift Operator Bob's Warehouse-Aberdeen, MD
January 2021 to February 2022
Working as Forklift Operator / Cycle Count Inventory Check / Assembler. As an Assembler, assembled different chairs according to manufacturer's specifications. Achieved a reward of "Top Three Builders".
As an Inventory Clerk, conducted weekly inventory cycle checks on various products. Utilized bar code hand scanner to conduct inventory control, locate issues in a database and correct it accordingly. As a Power Industrial Truck (forklift) operator, conducted the following:
• Loading, unloading, shipping, and receiving warehouse items.
• Transporting materials to different locations within the facility.
• Optimizing loads to ensure operational efficiency.
• Securing loads to the machine before transportation.
• Inspecting for damages to vehicles.
• Scheduling vehicles for maintenance and repairs.
• Operating and managing technical equipment.
• Managing inventory by utilizing RF scanning equipment.
• Picking and wrapping orders for shipment.
• Identifying workplace safety hazards.
• Adhering to safety management standards.
• Adhering to production schedules.
Help Desk Support Technician/Supervisor
DLLR-Hagerstown, MD
March 2010 to December 2020
Desktop Support of tier 1,2,3. Remedy Help Desk system. PC hardware and software maintenance, troubleshooting and configuration. Printers support. Was in charge of a support team of 8 individuals. Coordinated, scheduled different functions and delegated tasks and priorities of workload.
Supervisor / Help Desk / Desktop Support / Server Support Northrop Grumman-Alexandria, VA
February 2008 to February 2010
• Overseed all daily operations and maintenance of locations within the entertainment venue. Was responsible for employee productivity and performance, customer service, and company policy adherence from a safety perspective. Provided final sign-off for administrative and documentation requests.
• Maintained accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
• Established a working relationship and understanding of dedicated support area to communicate effectively verbally and in writing with clients and management.
• Developed, worked through, and completed small projects as well as documented processes and procedures according to corporate standards. Delegated responsibilities of the project to appropriate team members and provided status to supervisors and clients.
• Provided necessary assistance on levels I, II, III of end-user support. Advised staff on appropriate procedures while working with Active Directory and Exchange configuration issues. Desktop Support Analyst / Supervisor
Vornado Realty Trust-Crystal City, VA
May 2002 to January 2008
Supervised several employees at different offices throughout Washington DC, Virginia. Hardware/ Software/Server backup/ troubleshooting and PC's maintenance, BES administration, LAN security, Server Active Directory support.
Desktop Support Technician / Human Resources Specialist. United States Army-Fort Jackson, SC
September 2003 to April 2004
LAN support, local PC hardware maintenance. HR duties. Education
Associate of Applied Science in Cyber Security
Wilmington University - New Castle, DE
March 2023 to Present
Associate Degree in Computer Science
CCBC - Baltimore, MD
February 2001 to October 2004
Bachelor's in Computer Science
Catholic University of America - Washington, DC, US 1999 to 2002
Skills
• Software Troubleshooting (10+ years)
• Network Support (7 years)
• Help Desk (10+ years)
• Microsoft Windows (8 years)
• Computer Hardware (10+ years)
• Desktop Support (10+ years)
• Computer Networking (8 years)
• Forklift (Raymond, Toyota, Crown) (5 years)
• Supervising experience (4 years)
• Active Directory (5 years)
• Management (5 years)
• Team management (5 years)
• Data analysis skills (5 years)
• Accounting (5 years)
Languages
• Ukrainian - Expert
• English - Expert
• Polish - Intermediate
• Czech - Beginner
Links
https://profile.indeed.com/p/nickolasr-lxkzct8
Military Service
Branch: United States Army
Service Country: United States
Rank: E4
September 2003 to April 2004
Supervised several military personnel at various HR offices on military bases. Certifications and Licenses
CompTIA A+
Certified Forklift Operator
November 2022 to November 2025
Class 4 sit-down counterbalance power industrial truck Assessments
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
October 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Technical support — Proficient
November 2022
Performing software, hardware, and network operations Full results: Proficient
Technical support: Customer situations — Completed November 2022
Responding to technical support situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.