Customer Service High School

Toni Young

************@*****.*** C: 202-***-**** Washington, DC

Summary

High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximizing customer satisfaction and brand loyalty by delivering knowledgeable and fast service.

Skills

●Self-motivated

●Reliable and on-time

●Safe food handling practices

●Strong leadership capability

●Good at multitasking

●Strong teamwork and collaboration

●Conflict resolution

●Team player

●Customer service

●Detail-oriented

Experience

Far Southeast Family Strengthening Collaborative Washington, DC

Mayor Muriel Bowser COVID-19 Ambassador

06/2021-Present

Capital Area Food Bank Washington, DC

Food Pantry Associate

06/2020- Present

●Establish trust with the community about the COVID-19 vaccines

●Direct DC residents where they can access the vaccine

●Encourage residents to get vaccinated by sharing literature about it being free, safe and available

●Canvassed door-to-door in neighborhoods throughout the District to provide information on the COVID-19 vaccines and rental and utility relief programs

●Package food boxes and prepare them for distribution

●Sorting food items, checking for expiration dates, discarding expired items, and maintaining the pantry area is clean and organized.

●Know and execute all food handling procedures.

Bespoke Inc. Washington, DC

Event Specialist

09/2016 - 03/2020

●Assessed events planning services and related costs.

●Managed catering services, audio-visual services, and housekeepers.

●Organized corporate luncheons, dinners, conferences, and special events.

●Supported On-Site registration

Starbucks Washington, DC

Barista

10/2013 - 12/2015

●Restocked counter and customer areas to maintain adequate items levels for expected needs.

●Prepared more than 100 drinks per shift with high accuracy and consistently strong customer satisfaction.

●Listened to customer desires and needs to recommend optimal products.

●Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.

●Received and accurately processed customer payments.

Education and Training

Ballou Senior High School Washington, DC High School Diploma

Career Technical Institute Washington, DC Coding Certification

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