General Manager Customer Service
Resume:
Mayde Elizabeth Hinojosa
General manager
*************@*****.***
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Objective
Results-driven professional with 15 years of experience in restaurant management, including 13 years as a General Manager at McDonald's. Seeking to leverage proven leadership skills, operational expertise, and commitment to customer satisfaction in a challenging General Manager role.
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Professional Experience
General manager
McDonald’s, [San Antonio, Tx]
[2011] - Present
Led operations of a high-volume McDonald’s restaurant, overseeing a team of 22-25 employees.
Implemented efficient scheduling and labor management strategies, resulting in improved productivity and reduced costs.
Achieved 98% increase in sales through faster drive thru targeted times and promotional initiatives
Maintained compliance with health, safety, and food safety standards, ensuring a safe and hygienic environment.
Resolved customer issues promptly, maintaining high levels of customer satisfaction and loyalty.
Dep Manager
McDonald’s, [San Antonio, Tx]
[2015] - [2018]
Assist in scheduling staff and managing payroll.
Maintain records of inventory, sales, and employee performance.
Handle administrative duties as assigned by the Restaurant Manager.
Dep Manager
McDonald’s, [San Antonio, Tx]
[2009] - [2010]
Assisted General Manager in daily operations, including inventory management, staff training, and customer service.
Played a key role in achieving faster drive-thru times,contributing to a greater number of sales & improvement in operational efficiency.
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Education & Certification
Hamburger University
[Chicago, 2010]
ServSafe Certified
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Skills
Leadership and team-building
Operational management
Customer service excellence
Budgeting and financial analysis
Problem-solving and decision-making
Communication and interpersonal skills
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