Assistant Manager Customer Service
Resume:
Sheneka Littleton
Onancock, VA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Sales Representative
TCC- The Cellular Connection - Exmore, VA
June 2019 to Present
Start new accounts, upgrades, help with technical issues, count inventory, provide excellent customer service
Store Manager
GPM Investments - Melfa, VA
April 2022 to October 2023
Assistant Manager
Shore Stop - Melfa, VA
April 2021 to April 2022
Responsible for opening store, paperwork and audits supervising cashiers, and making deposits Medical Screener
Medical Temporaries, Inc. - Norfolk, VA
February 2021 to April 2021
Checking temps and COVID screenings
Medical Assistant
Eastern Shore Rural Health - New Church, VA
July 2019 to February 2020
Working up patients, lab work, cleaning and stocking rooms, injections Keyholder
Dollar General - Parksley, VA
August 2018 to March 2019
Opening and closing store counting deposits, unloading truck, stocking Assistant Manager
Sunrise Family Market - Exmore, VA
April 2017 to July 2018
Became assistant manager within 6 months of working. I do bank deposits and ordering. Front Desk Receptionist
Eastern Shore Foot Center - Onley, VA
April 2017 to August 2017
Patient registration
Cashier/Sales Associate
Family Dollar
June 2016 to December 2016
Front Desk Clerk
Days Inn
July 2015 to June 2016
Substitute Teacher
Accomack County Public Schools - Accomac, VA
March 2015 to June 2016
I worked at several Accomack County schools but I was a regular substitute at Accwamacke Elementary School. I got called often to come in and sub.
Assistant Daycare Provider
Little One's Daycare - Onancock, VA
April 2009 to July 2015
Caring for children ages 0-13. I prepared meals for children and also taught educational requirements to toddlers.
Lead Teacher
East Coast Migrant Head Start Project - Parksley, VA April 2004 to April 2009
Supervised infants and staff. Completed paperwork and assessments. Took care of children 0-1 yrs old Education
Certification in Medical Assisting
Centura College-Virginia Beach - Virginia Beach, VA December 2019 to November 2020
General studies in General Studies
Nandua High School - Onley, VA
September 1999 to June 2003
PCA certificate
Briggs Home Health
Skills
• Front Desk
• Reception
• Front Office
• Customer Service
• Retail Management
• Key Holder
• Fast Food
• Management
• Sales
• Inventory
• Scheduling
• Inventory Management
• Cash Handling
• Customer Service Skills
• Team Building
• Retail Sales
• Assistant Manager Experience
• Vital Signs
• Phlebotomy
• Venipuncture
• Patient Care
• Medical Office Experience
• Experience Administering Injections
• Medical Scheduling
• Phone Etiquette
• Registered Medical Assistant (1 year)
• Laboratory Experience
• Clerical Experience
• Computer Skills
• EMR systems
• Medical terminology
• First aid
• Patient service
• HIPAA
• Phone triage
• Suturing
• Medical records
• Social media management
• Childcare
• Occupational health
• Heavy lifting
• Documentation review
• Medication administration
• Medical receptionist
• Windows
• Typing
• Multi-line phone systems
• Insurance verification
• Supervising experience
• OSHA
• Filing
• QuickBooks
• Accounts receivable
• Customer support
• Leadership
• Restaurant experience
• Restaurant experience
• Hospitality
• Serving
Certifications and Licenses
PCA
December 2016 to Present
Phlebotomy
July 2020 to July 2022
Certified Medical Assistant (AAMA)
November 2020 to Present
Certified Medical Assisting
BLS/CPR
October 2020 to Present
Certified Phlebotomy Technician
First Aid Certification
Heartsaver Certification
Certified Patient Care Technician
CCMA Certification
Assessments
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
April 2021
Influencing and negotiating with customers
Full results: Proficient
Case management & social work — Proficient
May 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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