Customer Service Data Entry

**/**** - **/**** *********** Specialist

Maximus Services LLC, Mc Lean, VA

This job was remote. Responsible for processing eligibility forms received for Medicaid, SNAP, and TANF for the state of Indiana. Data entry, document processing, sending correspondence, budgeting, case filing, collateral contacting of client references, electronic verification, interface searching. Obtained a proficient knowledge of Medicaid policy and terminology.

10/2022 - 01/2023 Customer Service Representative (CSR) Maximus Services LLC, Mc Lean, VA

Answered inbound calls and matched clients with Marketplace insurance. Assisted clients with existing coverage needs and changes. Updated client information in system files. Obtained knowledge of insurance plans and their coverage. Handled high volume of calls during peak times while delivering excellent customer service as reflected in my number one in the company CSAT scores of 5 at all times. 10/2006 - 07/2009 Manager

DENNY'S, TAMPA, FL

Supervised up to 40 employees delivering high quality customer service in a fast- paced environment, controlled labor dollars, product inventory, oversaw training, and implemented changes in company policies and procedures. 06/1995 - 03/2005 Store Manager

MCDONALDS, TAMPA, FL

Supervised 50 + employees; including subordinate managers. Executed a high standard of customer service while multitasking in a fast-paced environment Controlled labor and inventory to company standard. Maintained employee and food safety to the highest standard. Implemented changes in policies and procedures when necessary for company growth. Performed all scheduling, training, and company-wide orientations. In charge of maintaining all in store and local marketing displays.

HEATHER MCAFEE

Tampa, FL

Phone: 813-***-****

Email: ****************@*****.***

Objective

To be employed by a colmpany that enables me to utilize my skills as a leader and to obtain increasing job knowledge, growth, and a competative salary with benefits. Ability Summary

Experience in interacting with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Managing and leading others, business operations. Performing secretarial duties utilizing specific knowledge with experience in medical terminology. Employment History

Desired Occupation

Customer Service Representatives

Desired Salary

$16.75 hourly (Approx. $35,000 annually) or more

Desired Job Location

Hillsborough County

Desired Job Type

Drivers License

Regular Drivers License

Security Clearance

No Clearance

Job Skills

169 skill(s)

Tools and Technology

226 Technology 48 Tools

Typing Speed

40 + wpm

Language/Proficiency

English / Very Well

Days : Mon, Tue, Wed, Thu, Fri

Shifts : Day

Employment Type : Regular

Full or Part Time : FT

Willing to Travel : No

Willing to Relocate : No

Willing to Telecommute : Yes

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