Customer Service Quality Control

Leslie

Murillo

*** ******** ******

Hamilton, NJ 08629

Cell: 609-***-****

*****************@*****.***

Career Snapshot

Over Twenty years of

commended

performance in key

customer service, sales

and support roles

including Auto Parts

retailer & Merchandising

Advisory; Fortune 500 &

Global manufacturing

plants’ roles.

Expert in customer

care/communications,

problem solving, team

relationship building &

user training and

support.

MS Office, Internet user

with additional

proficiencies in assorted

databases entry/Cash

register.

Languages

Fluent in English and

Spanish

Computer Skills

Word, Excel,

Objective

Seeking for an

opportunity with a local

company; where I can

apply &maximize my skills

and education in a

demanding work

environment. Maintain

customer centricity in all

initiatives and

interactions, always

putting the customer first.

Store Management, Customer Service,

Quality Control & Manufacturing

Productivity & Increase Sales

Offering an award-winning track record of customer care excellence within high-volume fast-paced environments that include… Retail Manufacturing Facilities Customer Service Areas Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Sales Support & Loss prevention

Customer Order Fulfillment

Inventory & Security Control

Mgmt Commercial Dept./Accounts

Bilingual (English & Spanish)

Store financial/Cash register

Complaint Handling

Reports, Scanning&

Documentation

Management Process

Production Line Supervisor

Quality Control Supervisor

Professional Experience

ADVANCE AUTO PARTS

AUTOZONE

ALL IN 1 – CLEANING SERV.

IDEAL D-LEASING

General Mgr. in training; 2023 - Current

Store Mgr/Commercial Sales; 2019 - 2023

Owner, 2015 - 2017

Sales & Lease Advisory, 2012 -2015

RELIABLE STAFFING Data entry, 2011

FLORIDA CLEANEX Regional Manager, 2011

NJ FRUIT CORP Quality Control, Supervisor, 2007 - 2011 ELCATEX - TEXTILE Plant Production Manager, 2005- 2007 FRUIT OF THE LOOM, INC. Assistant Quality Control, Mgr 2003-2005 CARACOL KNITS Shipping-Receiving Manager, 2004 - 2005 RC QUIMICA Sales Manager, 2003 - 2004

Performance Review – Work Experience

Excellent written and verbal communication skills and a strong desire to work hard and perform well. Skilled in planning and organizing with the ability to complete tasks on deadline. An effective leader with strong decision-making ability who successfully met the challenges of a fast-paced, multi-tasking environment, provides Sales and administrative support to a department including but not limited exceptional customer service to retailers and internal team members, generates sales, and maximizes profitability. Sound knowledge of database inventory management tools, in-store sales system and remains compliant with company policies and expectations.

Over Twenty years’ experience successfully performing a number of Sales & Marketing, production/inventory control and Customer’s tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work. Education

University of San Pedro Sula —Honduras –BS Civil Engineer, 1994-2001.

Contact this candidate