Customer Service Representative
Resume:
Lanaya Faulk
I'm very Hard working, dedicated, and a great employee for you!
Tifton, GA 31794
*******@*****.***
I'm very passionate about life and everything I pursue. Learning new things are a breeze for me which I enjoy. My greatest gift is having an awesome personality being able to interact with all ages. An I'll always make my employers proud that they've hired me ! Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Publix supermarkets - Tifton, GA
December 2022 to Present
Publix sets a very high standard on being the best person a person can! Everyday we must greet customer’s while we stand at the end of our register waiting to assist our fellow members with great smile. To handle every transaction efficiently and affectively. Making sure we interact with our customer’s to make them feel like it’s their second home. While efficiently making sure their money is given back an every product is scanned correctly. Overall going above and beyond for our customer’s needs to satisfy each and everyone of our members. An always thanking and welcoming them to come back! I became employee of the month after 2 months of working with Publix due to my desire to reach for the stars with my customer’s !
CSR - Customer Service Representative
CVS CAREMAK - Knoxville, TN
October 2020 to May 2022
Our main roles we’re to greet each member warmly like they’re our family but very professional, handle, updated and verify payments along with all information in the system, pharmacies and doctors . We would have to reship, ship or contact doctors for prescriptions. While letting all new members know of all benefits, procedures and approved medications along with their plans but most of all do the best we can help solving issues and satisfying our members throughout our whole interaction! Waitress/Cashier
Waffle House - Tifton, GA
December 2016 to October 2017
Waitresses at Waffle House have the main responsibility of taking food and beverage orders and must enter all orders as quickly as possible while maintaining the proper sequence. Waitresses must also serve ordered food and beverages in their section and to other sections as well when necessary. A Waitress must also coordinate with the kitchen to make sure that service is on time and the quality of the food is according to the company’s standards. In general, Waitresses must perform all delegated tasks as directed by the management and make sure that all the company’s operational guidelines are upheld with a smile and always make sure the customers feel at home. Cashier
Tijuana Flats Tex-Mex - West Palm Beach, FL
August 2015 to November 2016
Position Summary: Primarily responsible for providing outstanding levels of service to all Tijuana Flats Guests, while ensuring that all service standard points are met, all food-safety guidelines are followed and the front of house is always kept clean, sanitized and presentable. Position Responsibilities:
Sanitation, Health and Cleanliness:
· Maintain sanitation, health and safety standards in all work areas in the Front of House
· All guest areas are clean and sanitized.
· Restrooms are maintained to highest quality cleanliness and sanitation standards.
· Always maintain a clean and presentable Front of House – the Front of House should be “Guest ready” at all times.
· Stock and restock workstations
Cashier, Food Runner and Floor Duties:
· Ring all items into POS correctly to ensure accuracy and 100% guest satisfaction.
· Handle cash correctly, within guidelines of the Tijuana Flats cash-handling policy.
· Suggest/Guide guests through menu and menu items.
· Follow/Understand all FOH service standards and procedures.
· Ensure that all food delivered to the guest is prepared, cooked and presented according to Tijuana Flats high standards of quality and presentation
· Display a sense of urgency towards ticket times and maintain a clean environment at all times. Education
High school diploma in General Studies
John I. Leonard High School - Greenacres, FL
August 2015 to May 2018
Skills
• Cashier (7 years)
• Server (2 years)
• Customer Service (7 years)
• Sales (1 year)
• Fast learner
• Organizational Skills
• Basic math
• Flexibility
• Problem-solving
• Team Work
• Reliability
• Teaching
• Restaurant experience
• Training & development
• Retail sales
• Hospitality
• English
• POS
Assessments
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Hello future manager, my name is Lanaya Faulk and I am 24 years old with 2 little ones and with that being said I live my life to be the best mother and employee. I love to be active, I am very ambitious, hard-working, friendly, happy, outgoing, neat, organized, always on time for anything. I'm ready to be your best employee; to not only help grow as a person but help your company grow in numbers because customers will love to come back after they've met me !
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