Customer Service Call Center
Resume:
EXPERIENCE
Customer Support Specialist -
MCI Communications
Sales Clerk -
Puppies Galore & More
Machine Operator -
Sherwin Williams
Nursing Assistant -
Kenwood Rehabilitation Center
EDUCATION
Lexington Community College -
Lexington Community College
SKILLS
Customer Service Excellence
* Conflict Resolution
* Call Center Operations
* Communication & Interpersonal Skills
* Record Keeping & Documentation
* Sales & Customer Relations
*********@*****.***
Orange Park, Florida, United States
Amy Elizabeth Pelfrey
Customer service representative remote
Feb '01 Dec '01
Winchester, KY
• Provided critical support to Ryder Truck drivers, coordinating mechanical assistance and roadside help.
• Retrieved shopping carts and flatbeds from the parking area to ensure cleanliness at the front of the mall
• Liaised with the customers to understand their packing preferences and packed items according to that
• Operated POS cash register and efficiently handled 50+ transactions on a daily basis
• Liaised with ~15 customer service interns to deliver flawless customer service across multiple fields; successfully achieved 95% customer satisfaction
• Acted as the first point of contact for customers to provide customer service to 20+ clients daily
• Assisted the guests to resolve minor problems and directed them to the restaurant managers for complex problems
• Managed high volumes of incoming calls in a fast-paced call center environment, maintaining professionalism and efficiency.
• Coordinated with external vendors to ensure timely assistance, improving service response times.
• Accurately logged all interactions and resolutions, contributing to a 98% customer satisfaction rating for the Ryder Truck Team. Jun '02 Dec '23
Jacksonville, FL
• Assisted customers in selecting pets, ensuring high customer satisfaction and repeat business.
• Administered medications and vaccinations to animals, ensuring their health and well-being.
• Maintained a clean and welcoming store environment, contributing to the store's positive reputation.
• Managed daily operations, including inventory management, sales transactions, and customer inquiries. Jul '99 Jul '00
Richmond, KY
• Operated machinery to produce paint, adhering to strict quality and safety standards.
• Used a forklift to transport finished products, ensuring accurate and timely shipments.
• Collaborated with team members to maintain a smooth production line, resulting in consistent product output. Nov '97 May '98
Richmond, KY
• Provided daily care for elderly patients, including feeding, medication administration, and hygiene assistance.
• Maintained detailed patient records, ensuring accurate documentation of care.
• Supported a team of healthcare professionals in delivering compassionate care to residents. Jan '02 May '02
Lexington, KY
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