Research Assistant Call Center
Resume:
Michelle M. Hall
Denton, TX
***********@*****.***
**/**** – 08/2024
Research Assistant / Desktop Investigator
VRC Investigation Denton, TX
The primary responsibility of this position was to assist claim adjusters in the day-to-day insurance fraud defense investigations within multi-state regions. Each research assistant was responsible to achieve daily protocol by canvassing a wide array of medical facilities within a target distance to validate worker’s compensation claims. The call center research assistant required a vast knowledge of Hippa laws and state regulations, outstanding phone etiquette, excellent computer skills, superior multi-tasking abilities, and impeccable problem solving abilities to achieve client quota per specific contractual guarantee on a weekly basis. 01/2016 - 06/2023
Lead Ticket Agent / Travel Assistant
Greyhound Transportation Dallas, TX
Highly proficient at securing passenger reservations and effectively handling an assortment of booking and itinerary related issues. Specialized in database management and customer relations. Assisted travelers with Greyhound scheduling, destination routes, transfers, and current fares on a continuous basis. Prepared accurate travel documentation and re-issued passenger trips as needed, 05/2012 - 01/201
Administrative Assistant
Tri-Tex Enterprises, Inc. Dallas, TX
Reported daily to Division Manager of the Medical Textiles department with figures of sales and productivity target analysis. Provided service to all existing account executives with invoicing requisitions, order status and account maintenance as necessary. Maintained user profiles and account updates for all existing clientele, while creating all new customer models as warranted. Balanced customer inquiries, sample textile requests and workroom demands for each and every Medical Textile customer.
02/2009 - 05/2012
Recruitment Coordinator
VIP Event Services, LLC, Arlington, TX
Attracted suitable candidates per event demands, carefully screened and selected qualified candidates, properly on-boarded new hire selections, then seamlessly integrated their roles into the organization as necessary per immediate business demands. Techniques such as lead generation processes, networking, cold-call prospecting, and word of mouth prospecting to increase clientele base as deemed necessary based on business expansion to date. Maintained reports, schedules, and all needed event staff for all VIP chartered services.
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