Payroll Specialist Customer Service
Resume:
Sherika Johnson
Richmond Hill, NY ***** 917-***-**** **********@*****.***
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Highly communicative Payroll Specialist promoting more than 10 years of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in ADP processing and Paychex. Offering talents in cultivating lasting relationships, resolving issues quickly, and identifying mistakes on time sheets.
Skills
Payroll Auditing
Compliance understanding
Payroll Management
Documentation expertise
Proficient in Paychex, ADP
Employee Relations
Tax law understanding
Benefits Administration
Work History
Senior Payroll Specialist
STH Management January 2018 - Current
Implemented open enrollment system to streamline benefits processes for employees.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Audited payroll records for accuracy.
Managed payroll data entry and processing for 200 employees to comply with predetermined company guidelines.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Senior Payroll Analyst
Queens Blvd Extended Care, Woodside, New York June 2018 - January 2020
Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Created new hire and termination documents for payroll.
Provided customer service to employees regarding payroll inquiries and issues.
Resolved payroll discrepancies quickly and successfully.
Audited timesheets and payroll records for accuracy.
Reviewed time records for 200 employees to verify accuracy of information.
Payroll Specialist
Plaza Auto Mall, Brooklyn, New York October 2011 - June 2018
Completed bi-weekly payroll for salaried and hourly employees
Resolved payroll discrepancies in a timely manner with excellent customer service skills
Processed paperwork for new employees and entered employee information into payroll system
Processed payrolls for over 500 employees utilizing ADP Workforce Now and PeopleSoft applications
Balanced cash and payroll accounts.
Prepared and submitted payroll taxes and reports to regulatory agencies.
OPERATION ASSISTANT
Tiffany & Company, New York, New York April 2009 - May 2011
Provided administrative support to leadership to facilitate operations
Built and maintained relationships with vendors and suppliers
Developed and implemented effective strategies to improve operational efficiency
Updated account information in company databases.
Education
BUSINESS ADMINISTRATION, B.S. IN FINANCE Expected in May 2025
NEW YORK INSTITUTE OF TECHNOLOGY, NY
ASSOCIATE IN SCIENCE, AS IN FINANCE May 2011
BMCC, NEW YORK
Certifications
Certified Payroll Professional
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