Customer Service Experience

Lindsey R. Jones

**** ** ***** **. 405-***-****

Edmond, OK 73013 *****.********@*****.***

EDUCATION

Bachelor of Science, Organismic Biology May 2011

Northeastern State University Broken Arrow, OK

SUMMARY OF QUALIFICATIONS

Over twelve years total customer service experience

Possesses excellent oral, written, leadership, organizational, interpersonal, and presentation skills

Over four years of early-childhood experience, including infants, toddlers, and young children

Extensive Microsoft Office Experience, including Outlook, Excel, and Teams RELEVANT JOB EXPERIENCE

Multi-Month Analyst March 2015-Present

Hertz Corporation Oklahoma City, OK

Respond to questions regarding multi-month rentals via email and phone

Take escalated/supervisor calls

Help with special projects involving multiple systems and Excel

Train other members in department duties and procedures Billing Representative January 2013-March 2015

Hertz Corporation Oklahoma City, OK

Answered billing inquiries and provided over-the-phone customer service

Provided more advanced customer service while taking Executive Customer Service calls

Worked with leads and supervisors to improve customer experience

Assisted other team members in assisting customers

Consistently given some of the highest ratings on phone and customer service metrics Pastry Chef/ Counter Cashier October 2009-July 2011 Merritts Bakery Tulsa, OK

Iced cakes and made pastries

Took cake orders to customer’s specifications

Ran cash register and provided face-to-face customer service Secretary Assistant January 2008-May 2009

Northeaster State University Tahlequah, OK

Filed paperwork

Signed people up for classes

Provided over the phone assistants for students wishing to enroll in classes VOLUNTEER EXPERIENCE

Life Kids Volunteer May 2007-Present

Life.Church Oklahoma City, OK

Ensure smooth operation of children church and nurseries

Co-Teach children’s curriculum

Substituted for other volunteers when needed.

Contact this candidate