Marketing

***************@*****.*** • 217-***-****

ASHLEY MONTOYA

Marketing

PROFESSIONAL SUMMARY

I just Graduated college with a bachelor's in marketing. I have the experience that I gained during my college career. I have demonstrated expertise in developing data-driven processes and implementing standardized techniques, resulting in significant improvements in customer satisfaction and reduction in product damage. I have been recognized for exceptional safety awareness and effective communication skills, aiming to leverage these strengths to drive innovative marketing strategies. EMPLOYMENT HISTORY

FORK-LIFT OPERATOR Aug 2021 - Present

Dot Foods Mt. Sterling, IL

• Achieved and enforced rigorous safety procedures for forklift operations, resulting in zero safety.

• Implemented standardized pallet building techniques, ensuring safe and secure transport of goods, reducing product damage by 15% and minimizing customer complaints.

• Developed a data-driven approach to case prioritization, carefully selecting an average of 11,500 cases every two weeks based on urgency and complexity, resulting in a 25% increase in customer satisfaction.

• Influenced knowledgeable resources information regarding procedures, objectives, and operation functions in assigned areas.

BANK TELLER Feb 2020 - Aug 2021

Beardstown Savings Bank Beardstown, IL

• Facilitated customers with bank deposits, withdrawals, transfers, and loan payments.

• Orchestrated a customer satisfaction initiative through patient and cheerful interactions, resulting in a 20% increase in positive customer feedback and a 15% decrease in customer complaints.

• Established credibility with 50+ customers a day by remembering the names of regulars and creating a regular rapport with customers.

• Managed high-volume phone and email inquiries, scheduled loan appointments, and upheld a pristine work environment, ensuring optimal customer experience and satisfaction while maintaining a 25% reduction in response time.

• Executed account opening and closure procedures, ensuring compliance with regulatory requirements and delivering exceptional customer service.

• Trained 4 bank tellers in the time period being worked. CASHIER Aug 2019 - Feb 2020

Save-A-Lot Beardstown, Illinois

PRODUCTION WORKER Oct 2018 - Aug 2019

JBS Beardstown, Illinois

CASHIER Aug 2016 - Oct 2017

Save-A-Lot Beardstown, Illinois

EDUCATION

ASSOCIATE DEGREE OF ARTS Aug 2019 - May 2022

Lincoln Land Community College Springfield, IL

Processed customer transactions efficiently, ensuring accurate cash handling and reducing wait times. Maintained a clean and organized checkout area, enhancing customer satisfaction. Resolved customer inquiries and complaints promptly, improving overall service quality. Assisted in training new cashiers, fostering a collaborative work environment. Operated machinery to assemble products, ensuring quality and efficiency in daily tasks. Collaborated with team to meet production targets, contributing to a 12% increase in output. Maintained a clean and safe work environment, reducing workplace accidents by 8%. Identified and resolved equipment malfunctions, minimizing downtime and improving productivity. BACHELOR OF ENTERPRISE MARKETING May 2024

Western Illinois University Macomb, IL

SKILLS

Packing, Scanning, Safety Awareness, Order Picking, Processing, Teamwork, Collaboration, Certified forklift operator, Flexible schedule, Communication .

LANGUAGES

English, Spanish (Native).

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