Customer Service Representative

Christopher Swanson

Denver, CO

Experience

Five Below, Denver, CO

November, 2022-current

●Provided exceptional customer assistance during the checkout process, ensuring a positive shopping experience.

●Supported store operations by actively participating in opening and closing procedures.

●Maintained a clean and organized store environment through regular floor sweeping and trash disposal.

●Contributed to effective inventory management by stocking merchandise and preparing items for display on shelves.

●Engaged in various retail duties to ensure the store’s smooth and efficient functioning.

Personal Time Off

Denver, Colorado

February of 2022 to November of 2002

From February, 2022-November, 2002, pursued short-term assignments through various temporary agencies throughout the Denver area, while looking for more permanent employment. Engaged in various jobs, including housekeeping in an adult living facility, working customer service roles at various employment agencies, and performing customer service, including leadership roles, for an event staffing firm in Denver, Colorado.

Call Center/Customer Service Representative-(laid off-left due to lack of work)

CCSAAM/Impact Credit Consultants, Denver, CO

February 1, 2022- February 28, 2022

●Successfully engaged warm leads through outgoing calls, promoting rent-to-own homes and credit repair services

●Effectively communicated with potential customers using a scripted approach, addressing relevant concerns, and enrolling customers in credit repair programs.

●Transitioned to a customer service role within Impact Credit Consultants, proactively making outbound calls to welcome new customers to the business.

●Skillfully performed various customer service and office duties, ensuring a positive experience for clients.

●Demonstrated exceptional communication skills, building rapport with customers and addressing inquiries in a professional manner

Personal Time Off

Denver, Colorado

September of 2020 to February of 2022

Was enrolled in a program through Denver Rescue Mission wherein we were provided housing and education in job seeking skills, career planning, life skills, including budgeting and conflict management, and individual counseling. Also worked for Blackjack Pizza in Denver, Colorado during this period.

Customer Service Representative (contract, left when contract ended)

Good Sam/Camping World, Englewood, Colorado

June, 2020-September, 2020

● Provided exceptional customer service as a representative for Good Sam/Camping World, handling both inbound and outbound telephone calls to assist established and prospective customers.

●Resolved issues related to the company’s goods and services, ensuring customer satisfaction and loyalty.

●Successfully enrolled new customers into Good Sam’s membership program, promoting the benefits and features of the various programs effectively.

●Adhered to company protocols and procedures by escalating complex customer issues to management when necessary.

●Demonstrated strong communication and problem-solving skills, ensuring positive interactions with customers.

●Maintained a professional and courteous demeanor, reflecting the company’s core values and commitment to excellent customer service.

Maintenance Associate

Salvation Army, Denver, Colorado

May, 2019-May, 2020

●Performed front desk duties with efficiency and accuracy, handling tasks such as scanning, faxing, copying, and professionally answering telephone calls.

●Demonstrated exceptional conflict resolution skills, effectively resolving issues and conflicts with shelter guests.

●Actively contributed to the smooth operation of meal handouts, ensuring a positive experience for the shelter residents.

●Maintained the facility in excellent working order through regular cleaning and upkeep.

Skills

●Superb customer service

●Attention to detail

●Ability to remain calm in stressful situations

●Problem-solving and critical thinking

●Active listening

●Experience using Salesforce in call center setting

●Basic computer knowledge, including MS Word, MS Teams, Google Docs, Google Drive, and Zoom

●Experience with call center

●databases

Experience in stocking, cashiering, and customer service in a retail environment

Education

Bachelor of Science in Business Management

University of Denver

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