Customer Service It Support

Cassandra L Brown

********@*****.*** 769-***-****

My experiences Computer Operation, Nursing Assistant, Pharmacy Billing and Supervisor

Quality inspection, Team Leader/IT Support, Production Technician automotive assembly, and Customer Service Specialist

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Retention

Comcast Mar 2018 - Aug 2021

Customer service assistance with disconnect service and activating cable, internet, home phone, Home security, and mobile service. Assistance customer troubleshoot issues cable, internet, phone, mobile, and Home security. Assist with shipping equipment, troubleshooting equipment issues, activate modem, assistant with issues password or issues connecting to their account. Taking payments, making payment arrangements, issues with account cost or promotion, given credits regarding cost or charges on account. Assistant process customer who passed and protocol return equipment and final bill. Assistant customer set appointment for installs service cable, internet, phone, and Home Security. Also assist with trouble call service issues set appointments. We are a one stop department assist customer with any all concerns. We don't transfer customer unless needed.

Customer Care Assistant

Conduent - Madison, MS

July 2017 to March 2018

Assisting members with benefits information and deductibles cost. Customers assistant of refills and call doctor regarding refills cost or number refills. Customer assistant shipping of medication refills. Help customers any other ways needed for assistant.

Nursing Assistant

Merit Health Central - Jackson, MS

October 2016 to June 2017

Taking care of patients baths and assistant putting on clothes. Assist customer with Vital signs, Blood pressure and Making sure medication for day.

Team Leader IT Support/ Inspection

Select Staffing - Flowood, MS

December 2013 to August 2014

Responsibilities

Making sure employee are clocked in, have safety equipment, and at work station. Also make sure work hours and over time completed entered for processing. Also doing check or rounds at each employee work station. Making everything ok or need any assist. This company Inspect, repair, assemble parts on vehicle, and find issue with automotive parts

Production Technician

Kelly Service - Canton, MS July 2012 to February 2013

Production Technician assembly engine line and install automotive parts. Also inspect and repair pairs needed.

Sorter Operator

Levi Strauss - Canton, MS

September 2007 to April 2011

Flex Pac Operator filling orders and processing orders. Also Sorter Operation Sorting items for order procession. More separation of clothes from shipping and receiving

Supervisor/Team Leader/Inspector

PIC Group Automotive Inspection - Canton, Ms

October 2003 to August 2007

Overseeing other employee. Making sure employee are clocked in, have safety equipment, and at work station. Also make sure work hours and over time completed entered for processing. Also doing check or rounds at each employee work station. Making everything ok or need any assist. This company Inspect, repair, assemble parts on vehicle, and find issue with automotive parts. Worked with and repaired GMC, Nissan, Ford, Ram, Chiseler, Toyota and Mercedes.

Certified Nurse Assistant/ Home Health Aide

Sta Home Health - Canton, MS

January 1994 to August 2003

Taken care of patients. Getting vital signs, Blood Pressure and Specimen need by Doctor or Nurse. Making sure assist with baths for appointment or every day. Making sure medication taken and if need contact Nurse for refills. Keeping patient are clean and help with cooking something eat if need.

Team Leader/ scheduler

Jostens - Clinton, MS

April 1992 to August 1993

Overseeing other employee. Making sure clocked in processing orders. This is company process School pictures and Class rings. Processing orders making sure order were in systems for processing. Also walk thru in Shipping and Receiving.

Education

Diploma in Medical Billing and Coding

Computer Center - Jackson, MS

Graduated 2002 to 2003 GPA 3.7

Certificate in Certified Nursing Assistant #17398

Holmes Community College - Ridgeland, MS

Graduated 1993 to 1993 GPA 3.8

Associate Degree Computer Operation and Information Systems

Phillip Junior College Jackson, Ms

Graduated 1986 to 1988 GPA 4.0

High School Diploma

Canton High School Canton, Ms

Graduated May 1986

Awards

Comcast

Dig Deep Be Elite

September 2018

Cassandra L Brown Elite Achiever Retention Madison, Ms

Dig Deep Be Elite

October 2018

Cassandra L Brown Elite Achiever Retention Madison, Ms

Dig Deep Be Elite

November 2018

Cassandra L Brown Elite Achiever Retention Madison, Ms

Greatness Is Calling

January 2019

Cassandra L Brown Elite Achiever Retention Madison, Ms

Greatness Is Calling

February 2019

Cassandra L Brown Elite Silver. Retention Madison, Ms

Greatness Is Calling

August 2019

Cassandra L Brown Elite Silver. Retention Madison, Ms

GREATNESS IS CALLING

November 2019

Cassandra L Brown Elite Achiever. Retention Madison, Ms

GREATNESS IS CALLING

December 2019

Cassandra L Brown Elite Achiever. Retention Madison, Ms

Certifications and Licenses

Certified Nursing Assistant number 17398

Certified Home Health Aide

CPR Certification

Assessments

Construction safety — Proficient

September 2021

Using safe practices while on a construction site

Full results: Proficient

Work style: Reliability — Expert

September 2021

Tendency to be reliable, dependable, and act with integrity at work

Full results: Expert

Manufacturing fit — Proficient

September 2021

Measures the traits that are important for success in manufacturing roles

Full results: Proficient

Work style: Reliability — Expert

September 2021

Tendency to be reliable, dependable, and act with integrity at work

Full results: Expert

Call center customer service — Proficient

August 2021

Demonstrating customer service skills in a call center setting

Full results: Proficient

Warehouse associate — Proficient

September 2021

Assesses the tendencies that are important for success in warehouse roles

Full results: Proficient

Work style: Conscientiousness — Expert

September 2021

Tendency to be well-organized, rule-abiding, and hard-working

Full results: Expert

Home health aide skills — Proficient

September 2021

Providing care to patients in a home setting

Full results: Proficient

Sales fit — Proficient

September 2021

Measures the traits that are important for success in sales positions.

Full results: Proficient

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