Customer Service Representative
Resume:
BEVERLY J. O'MALLEY
Clover, SC *****
843-***-**** - ***************@*******.*** - WWW: Bold Profile
PROFESSIONAL SUMMARY
Experienced Customer Service Representative 20 plus years of experience working in
busy, fast-paced call center. Committed to providing prompt, quick and accurate service
to large volume of incoming calls.
SKILLS
Training and Development Service Delivery
Call Controlling Customer Service, in person or via
Detailed Evaluations telephone
additional information provided as
requested
WORK HISTORY
07/2019 to 12/2019 Telephone Customer Service Representative
IQOR/Terminix – North Char;estm. SC
Attended telephone skills and program information training sessions to boost
aptitude.
Delivered exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Helped large volume of customers every day with positive attitude and focus on
customer satisfaction.
09/1992 to 10/2017 Front Office Manager
FairWay Appraisals & Development LLC – Orangeburgh Rd., Summerville, SC
29483
Supervised and guided new employees and responded quickly to questions to
improve understanding of job responsibilities. Handled clients, via phone and in
person. Accepted all assignments/orders,via personal, telephone or e-mail as
received. Confirmed data, tax records, created complete file for assignment to
proper appraiser/employee and set inspection appointments. Handled billing,
banking needs, office payroll via Quick Books as needed. Handled clients in
person, via phone as necessary. Handled state licensing needs as needed.
06/1983 to 06/1992 Field Insurance Adjuster, Property & Casualty, Sup
Seibels Bruce Insurance Company/Gay & Taylor – Charleston, SC, Columbia &
Orangeburg, SC
Was a field adjuster, Casualty & Property while in the Charleston Office. Supervisor of
7 Field Adjusters while in Columbia, SC and Orangeburg,SC offices. As an Adjuster
handled accident files as assigned,, property damage-HO Policies and Commercial
Liability, commercial and homeowner, later promoted to Supervisor of other field
adjusters and inside examiners.
04/1981 to 06/1983 Outside Casualty Adjuster for Tri County Area
Americal Mutual Insurance Company – Charleston, SC
Read over insurance policies to ascertain levels of coverage and determine whether
claims would receive approvals or denials.
Reviewed police reports, medical treatment records, and physical property damage
to determine extent of liability.
Verified accuracy of [Type] records to maintain accuracy of records database.
Determined liability outlined in coverage and assessed documentation such from
police and healthcare providers to understand damages incurred.
01/1979 to 03/1981 Administrative Assistant
US Navy – Bayshore, Long Island, New York
Performed research to collect and record industry data.
Handled all suppliers for office supplies, equipment and services.
Managed filing system, entered data and completed other clerical tasks.
Functioned as assistant to the two active duty officers assigned to the office. Our
primary recruiting was for Admiral Hyman Rickhover's Nucular Submarine Navy.
09/1958 to 12/1980 Insuranace Adjuster, Office Admin, File Clerk
Seibels Bruce, Aetna Casualty & Surety Ins. Cumpan – Fort Lauderdale Florida &
Miami, Florida
MY START DATE WAS SEPT 1956 WITH Aetna Casualty & Surety Ins. Co., 112
State Street, Albany< NY as a file clerk, I worked my way up to that of an Insurance
Adjuster, Later went to work for Bruns & Surety Co, Fort Lauderdale, FL., then Seibels
Bruce Ins. Co., Miami, Fl as a Field adjuster for Property & Casualty. I worked is so
many different areas as My husband was active Duty US Navy and we moved up and
down the East Coast of the United States resume system would not allow me to
continue with so many different areas and dates, as this variety is not the "norm" will be
happy to supply any and all information you need.
EDUCATION
06/1958 High School Diploma
James Monroe High School - Fredericksburg, VA
Multiple and various courses while in the Navy completed a total of 25 years with
the US Navy active and reserve time all added together, have record of honorable
discharge if you would like verification.
Contact this candidate